Job Description
Mitchell, Australian Capital Territory ****, Australia
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Full-time Permanent Associate
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Posted 20 Aug ****
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Description
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Sales Representative – Call Centre
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Full time and Casual roles
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Sell. Connect. Deliver Outstanding Customer Experiences.
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Turn Conversations Into Sales
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At 4WD Supacentre, home of Adventure Kings, we help everyday Aussies get adventure ready with great-value 4WD, camping and outdoor gear.
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We're looking for an energetic and results-driven Sales Representative to join our Call Centre team in Mitchell, Canberra.
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This is a phone-based sales role for someone who loves talking to customers, identifying what they need and turning conversations into solutions and sales. If you're competitive, customer-focused and motivated by achieving targets, we want to hear from you.
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Your Mission
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As a Sales Representative, you'll be responsible for delivering an exceptional customer experience while maximising sales opportunities across our product range.
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You'll be responsible for:
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Managing inbound and outbound customer sales conversations
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Identifying customer needs and recommending suitable products and solutions
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Maximising sales opportunities through a holistic approach to selling
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Working towards and exceeding individual sales KPIs and targets
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Providing exceptional customer service across every interaction
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Building strong, long-term relationships with customers
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Creating a positive and professional customer experience
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Developing strong knowledge of our products, promotions and their applications
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Professionally managing customer concerns and grievances
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Working closely with Sales, Warehouse and Claims teams to support customer outcomes
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Following company procedures relating to security, loss prevention and WHS
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You're Our Kind of Legend If...
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You have experience in sales, call centres, retail or customer service
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You enjoy working in a target-driven sales environment
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You're confident communicating with customers over the phone
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You know how to identify customer needs and turn opportunities into sales
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You're motivated by achieving and exceeding KPIs
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You have excellent communication and relationship‐building skills
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You bring an enthusiastic and positive attitude to work
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You're comfortable learning a broad product range
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You can professionally handle challenging customer conversations
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An interest in 4WD, automotive, camping or outdoor products would be highly regarded
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Why Join 4WD Supacentre?
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Join one of Australia's leading 4WD, camping and outdoor retailers
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Work with the Adventure Kings product range
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Develop your sales and product knowledge
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Be part of a supportive, performance-driven team
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Staff discounts across our product range
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Opportunity to build your career within a growing national business
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Company Overview
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4WD Supacentre is one of Australia's leading and fastest growing omni-channel retailers. We are a family‐operated business that specialises in outdoor recreation and lifestyle products. Our people are passionate about the outdoors and the lifestyle that we can bring to our customers and the community.

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