Emerald Mitre 10 Home & Trade is a leading home improvement and trade supplies retailer operating in regional Queensland. We pride ourselves on delivering exceptional customer service, quality products and expert advice to both trade professionals and home improvement enthusiasts. With a strong commitment to community engagement and local employment, Emerald Mitre 10 is a trusted name in the region. Our success is built on the dedication of our team and our unwavering focus on customer satisfaction and operational excellence.
About the role
We are seeking an experienced General Manager to join Emerald Mitre 10 Home & Trade in Emerald, QLD on a full-time basis. This is a strategic leadership position that plays a pivotal role in driving the overall performance, profitability and growth of our retail operation. As General Manager, you will be responsible for the complete management of the store, overseeing all aspects of operations, financial performance, team leadership and customer experience. This role offers an excellent opportunity to lead a dynamic team in a thriving regional community and make a significant impact on the business. The General Manager reports directly to the Board of the Emerald Co-operative Society Ltd.
Key responsibilities
Providing strategic leadership and direction to all store operations and team members, ensuring alignment with Mitre 10 corporate objectives and values
Managing financial performance, including budgeting, forecasting, cash flow management and achieving sales and profitability targets
Overseeing merchandising, inventory management and stock control to ensure optimal product availability and minimise wastage
Recruiting, training, developing and motivating a high-performing team across all departments
Ensuring exceptional customer service standards are consistently maintained across all customer touchpoints
Managing health, safety and compliance requirements in accordance with relevant legislation and company policies




Developing and implementing strategies to drive sales growth, market share and customer loyalty within the Emerald region
Maintaining effective relationships with suppliers, contractors and community stakeholders
Overseeing store maintenance, merchandising displays and the overall condition of the facility
Reporting regularly to the Board on store performance, challenges and opportunities
What we're looking for
Proven experience as a General Manager or similar senior management role within retail, home improvement or trade supplies environments
Strong financial acumen with demonstrated ability to manage P&L; statements, budgets and achieve financial targets
Excellent leadership and people management skills with a track record of building and motivating high-performing teams
Strategic thinking capability combined with strong operational and tactical execution skills
Customer-focused mindset with a commitment to delivering exceptional service and building customer relationships
Knowledge of retail merchandising, inventory management and point-of-sale systems
Solid understanding of health, safety and compliance requirements in retail environments
Excellent communication and interpersonal skills with the ability to engage effectively with staff, customers and stakeholders
Problem-solving ability and resilience to manage challenges in a fast-paced retail environment
Relevant retail management qualifications or tertiary education in business or management would be advantageous
What we offer
Emerald Mitre 10 Home & Trade is committed to creating a supportive and rewarding workplace for our team. We offer a generous remuneration package commensurate with experience and performance. Our benefits include opportunities for professional development and career progression, access to staff discounts on products and services, and a positive, inclusive workplace culture. We are committed to the health, safety and wellbeing of all employees and provide support programs to ensure our team members can perform at their best.
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📌 General Manager (Emerald)
🏢 Mitre 10
📍 Emerald