Job Description
A well-established and professional accounting firm is seeking an experienced Receptionist to join its team in a key front-of-house position. As the first point of contact for clients, this role will play an integral part in creating a welcoming, professional and positive client experience, while ensuring the day-to-day front-of-house operations of the firm run seamlessly.
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This prospect would suit a bubbly, outgoing and highly organised Receptionist who enjoys working with people, takes pride in presentation and is confident representing a professional services firm.
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The successful candidate will ideally have at least 2 years' experience within an accounting firm, with an understanding of the accounting environment, ATO correspondence and industry-specific software.
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The Role
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The successful candidate will be responsible for providing exceptional front-of-house and administrative support while acting as a friendly and professional first point of contact for clients.
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Key responsibilities will include:
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Reception & Client Service
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Answer and direct incoming calls in a professional and friendly manner
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Welcome clients and visitors and provide a warm, professional experience
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Prepare refreshments for clients attending meetings
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Manage client arrivals and notify relevant team members
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Coordinate client appointments and assist with diary and meeting scheduling
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Handle general client enquiries and direct technical matters to the appropriate team member
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Maintain a consistently high level of client service
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Monitor ATOmate daily and action incoming ATO correspondence
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Understand and interpret the nature of ATO notices and correspondence
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Identify matters requiring further attention and ensure they are appropriately actioned
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Forward relevant ATO correspondence to clients promptly
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Escalate notices requiring accountant or Partner attention
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ATO Correspondence
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Monitor ATOmate daily and action incoming ATO correspondence
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Understand and interpret the nature of ATO notices and correspondence
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Identify matters requiring further attention and ensure they are appropriately actioned
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Forward relevant ATO correspondence to clients promptly
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Escalate notices requiring accountant or Partner attention
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Systems & Document Management
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Utilise Xero Practice Manager (XPM) for client and practice-related tasks
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Use FYI Docs to file, manage and retrieve client correspondence and documents
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Maintain accurate client information and records
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Assist with scanning, filing and general document management
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Front of House & Office Support
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Prepare meeting rooms prior to client appointments and reset them afterwards
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Ensure reception,



kitchen and meeting areas remain clean, organised and presentable
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Receive, open, sort and distribute incoming mail
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Coordinate outgoing mail and couriers
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Assist with general office organisation
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Complete ad hoc administrative tasks to support the smooth running of the firm
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The ideal candidate will be:
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Experienced: At least 2 years' experience working within an accounting firm is highly desirable
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Personable: Bubbly, outgoing and confident when interacting with clients
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Professional: Well-presented and capable of representing the firm with confidence
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Highly organised: Able to manage competing priorities and keep the office running smoothly
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Proactive: Someone who takes initiative and doesn't wait to be asked
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Tech savvy: Comfortable using systems such as XPM, FYI Docs and ATOmate
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Client-focused: Passionate about creating a positive and professional client experience
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A team player: Happy to support the wider team and contribute to a positive office environment
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What's on Offer
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Monday – Friday, 8:30am – 5:0pm
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Full-time permanent position
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Opportunity to join an established and professional accounting firm
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Varied role combining reception, client service and administration
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Supportive professional environment
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Opportunity to build long-term relationships with clients and the wider team
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Previous experience working as a Receptionist within a public practice accounting firm is essential for this position

📌 Receptionist | Accounting Firm (Victoria)
🏢 Public Practice - Support
📍 Victoria