Job Description
Troocoo Troocoo Government is supporting a key Queensland Government client to recruit multiple AO3 Service Officers for temporary contract opportunities based in the Brisbane CBD. These contracts are expected to commence on 12 October **** and will run through to 31 October **** (potential for extension), offering $***** per hour plus 12% super.
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About The Role
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As an AO3 Service Officer, you will play a key role in delivering quality client service while supporting debt recovery, compliance and enforcement outcomes.
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Working within a collaborative team environment, you will engage with clients via phone, email and written correspondence, assess information, interpret legislation, and contribute to achieving key service delivery objectives.
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Key Responsibilities:
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Manage high volumes of inbound and outbound client interactions via phone, email and written correspondence.
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Negotiate payment arrangements and support the recovery of outstanding debts.
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Analyse client information and determine appropriate actions in line with relevant legislation and policies.
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Investigate and resolve complex client matters through sound judgement and problem-solving.
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Process applications, financial information and requests in an accurate and timely manner.
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Maintain detailed and accurate records across multiple internal systems.
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Provide clear, accurate and consistent information and advice to clients.
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Contribute to team performance outcomes and continuous improvement initiatives.
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Build positive relationships with internal and external stakeholders while maintaining a client-focused approach.
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About You
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To be successful in this role, you will demonstrate:
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Strong written and verbal communication skills with the ability to confidently manage challenging conversations.
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Experience in debt collection, revenue recovery, insurance claims or other high-volume customer contact environments (desirable).
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Sound problem-solving and decision-making capability.
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The ability to interpret and apply legislation, policy, procedures or complex business rules.
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Excellent attention to detail and a high level of accuracy when managing casework and correspondence.
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Experience navigating multiple systems simultaneously to manage, retrieve and analyse information.
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Strong organisational skills with the ability to work effectively in a fast-paced environment.
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A collaborative approach and commitment to delivering quality customer outcomes.
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Previous insurance industry experience will be highly regarded.
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An ability to provide two professional references and a transparent National Criminal History Check.
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If you're a resilient and customer-focused professional who enjoys problem-solving, negotiating outcomes and working in a high-volume operational environment, we'd love to hear from you.
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Applications will be reviewed as they are recieved and only shortlisted applicants will be contacted. Applications may be utilised for future similar positions.

📌 Ao3 Service Officer (Queensland)
🏢 Troocoo Pty
📍 Queensland