Administration & Customer Care Assistant
Location:
Newcastle, NSW
Employment Type:
Full-Time | Office Based
About Us
Medilogic is more than a medical distributor — we help enable better care.
For over a decade, we've partnered with clinics, hospitals and healthcare professionals across Australia and New Zealand, supplying trusted medical solutions and supporting those on the front line of care.
Alongside distributing leading products, we've developed our own clinically informed range, LOGI, created in collaboration with healthcare professionals to improve outcomes and make everyday practice easier.
Today, Medilogic combines the scale of a national distributor with the agility of an innovative healthcare company. We listen closely, act quickly and deliver solutions that perform where it matters most.
The Role
We're looking for a proactive and organised Administration & Customer Care Assistant to support our busy office operations and national sales team.
This is a fast-paced role where no two days are the same. You'll be the first point of contact for many of our customers, managing incoming calls and emails while supporting a wide range of administrative and customer service tasks.
You will work closely with our internal team and nationwide sales representatives to ensure customers receive timely updates, accurate information and excellent service.
Key Responsibilities
Manage incoming calls, emails and shared inboxes
Provide friendly, professional support to customers including hospitals, clinics and healthcare practitioners




Assist customers with product enquiries and provide general product information
Process quotes, orders and invoices
Create and maintain customer accounts in our system
Coordinate with our national sales representatives to support customer needs
Provide updates to customers regarding orders and delivery timeframes
Assist with general administration tasks to keep the office running smoothly
What We're Looking For
This role suits someone who enjoys staying organised, managing multiple tasks and being part of a collaborative team.
You will likely bring:
Previous experience in administration, customer service or an office-based role
Confidence using Microsoft Office and phone systems
Strong communication skills and a professional phone manner
The ability to multitask and stay organised in a rapid-moving environment
A proactive attitude and willingness to learn
A team-first mindset while also taking initiative to get things done
Experience with systems such as MYOB or other procurement/ERP platforms is beneficial but not essential.
Why Join Medilogic
We believe that great people build great companies, and we invest in creating an environment where our team can thrive.
Modern office with beautiful views over Newcastle Harbour
Daily lunch and coffee provided
Supportive, high-performing team culture
Exposure to multiple parts of the business
Opportunities to grow and progress your career within the company
Please note:
This is a full-time, office-based position in Newcastle, NSW.
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📌 Administration & Customer Care Assistant (New South Wales)
🏢 Medilogic
📍 New South Wales