Job Description
Calling all customer-focused administrative superstars!
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Do you want to make a real difference in a team that values connection and care? Country Hearing Care is hiring a Clinical Services Officer to support our Moss Vale Clinic.
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Picture this:
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Responsibilities
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Managing the clinic schedule to keep appointments running smoothly and efficiently.
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Greeting and liaising with our wonderful clients, creating a warm, welcoming workplace from the moment they walk through the door.
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Generating invoices and processing payments accurately and seamlessly.
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Managing sensitive client health information with the utmost care, confidentiality, and attention to detail.
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Assisting clients with minor hearing aid maintenance to help keep them connected to the world around them.
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Answering and managing phone calls, serving as the friendly voice and first point of contact for our community.
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This is a rewarding hands-on role where your administrative flair and empathy directly impact the lives of our clients every single day!
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What are we looking for?
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We welcome applications from motivated, compassionate professionals who possess the following:
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Proven Experience: Background in medical reception, clinical administration, or high-level customer service roles.
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Communication Skills: Excellent written and verbal communication with a strong dedication to delivering top-tier client care.
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Tech & Admin Savvy: Strong computer literacy with experience in scheduling software, invoicing, and patient management systems.
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Technical Aptitude: Comfort and confidence in learning to perform minor,



hands-on hearing aid maintenance and troubleshooting.
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Time Management: Ability to multitask, manage phone inquiries, and handle face-to-face interactions in a busy clinic setting.
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Discretion: High degree of integrity and care when managing confidential health records.
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This role is 2 days per week. 9:00am - 5:00pm, Thursday and Friday.
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About Country Hearing Care & Our Culture
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Country Hearing Care (CHC) is a family-owned, independent, and ethical Hearing Healthcare provider. We employ a diverse and dynamic team with permanent clinics in Mildura, Swan Hill, Echuca, Bendigo, Ballarat, Broken Hill, Moss Vale and Barossa. Our core focus is firmly fixed on building positive, long-lasting relationships with our community and providing the highest possible level of care to our clients.
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We pride ourselves on an exceptional company culture and live by our core company values, IMPACT:
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Integrity:"We maintain transparency and trust in every interaction, ensuring our clients' hearing journey is supported by ethical, honest care."
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Mission-focused:"We are committed to improving hearing healthfor our clients through every service we provide."
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Progressive Services:"We provide cutting-edge solutionsto deliver the best possible care for our clients."
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Authenticity:"We offer personalised care, with solutions tailored to meet each client's individual needs."
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Community Engagement:"We strive to make a positive impactby improving hearing health in the communities we serve."
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Team Orientation:"We work as a team to provide the highest level of care,putting our clients' wellbeing at the heart of everything we do."

📌 Client Services Officer (New South Wales)
🏢 Country Hearing Care
📍 New South Wales