Hybrid work arrangement after training period
$3,000 sign-on bonus for eligible new employees
Permanent Employment
$67,000-$70,000 + super + 8% variable compensation
Hybrid work arrangement after training period
$3,000 sign-on bonus for eligible recent employees
About the company
Karlka Recruiting Group has partnered with a non-government organisation seeking a
Customer Assistance Coordinator
for a
Permanent Employment
opportunity based in
Kilsyth VIC
.
This opportunity offers a collaborative customer service environment with hybrid working arrangements available following the training period.
About the Position
The Customer Assistance Coordinator is responsible for managing customer accounts throughout the order lifecycle, ensuring customer orders are processed accurately and delivered on time. The role acts as a key point of contact for customer enquiries, order management and issue resolution.
Duties
Manage assigned customer accounts through the full order lifecycle
Process customer orders and ensure delivery to agreed deadlines
Provide accurate documentation and ongoing customer communication
Investigate and resolve customer enquiries and escalations
Maintain accurate records within Salesforce systems
Support export and shipping compliance documentation requirements




Liaise with warehouse and dispatch teams to support order fulfilment
Process customer claims and rebate requests
Participate in process improvement initiatives and departmental goals
Requirements/Skills
Customer service experience in a dynamic customer service environment
Strong verbal and written communication skills
High attention to detail and accuracy
Ability to manage customer enquiries and escalations
Experience maintaining records in business systems
Must be available to work a rotating roster of 8:00am-4:00pm and 10:00am-6:00pm shifts
Australian Citizen or Permanent Resident
Ability to complete a pre-employment medical assessment
Ability to provide two professional reference checks
Benefits working with this Client
$3,000 sign-on bonus for eligible new employees
Hybrid work arrangement after training period
$67,000-$70,000 + super + 8% variable compensation
Benefits working with Karlka Recruiting Group
Weekly pay
Ongoing support: Pre, during and post placement
Dedicated consultant per contract
Employee Assistance Program available
Our agency supports Indigenous communities
Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.
#J-*****-Ljbffr

📌 Customer Assistance Coordinator (Melbourne)
🏢 Karlka Recruiting Group
📍 Melbourne