Qantas Group is seeking a Manager Business Improvement - Contact Centres to lead the CC&R; QA program, shaping quality and compliant customer interactions across the global contact centres. You will drive data-driven improvements using AI-enabled capabilities and collaborate with operational leaders to deliver impactful initiatives.
Based at the Mascot Head Office, you will influence process change, deliver continuous improvement, and support informed decision-making to enhance the customer
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📌 Manager, Contact Centre Quality & Ai-Driven Improvement (New South Wales)
🏢 Qantas Group
📍 New South Wales
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