The Product Manager is responsible for building, managing, and improving transport service products that enable customers to send parcels through domestic and international distribution networks. The role defines product propositions across B2C, B2B, clearance options, delivery speeds, lanes, destinations, markets, service features, operational rules, customer requirements, and technology enablement, documenting and managing all of this information in product specifications. The role translates customer and market needs into structured transport products, ensuring the required operational capability, vendor services, IT functionality, commercial logic, data visibility, clearance processes, and service governance are in place to support reliable, scalable, and profitable parcel distribution. This is a management role suited to a commercially minded logistics and product professional who can connect customer propositions with transport network capability, vendor service offerings, operational processes, and digital customer enablement. A significant part of the role is the ability to engage, influence, and persuade senior executive stakeholders within DHL and external supplier organisations, building confidence in product direction, securing alignment on priorities, and gaining support for commercially and operationally sound decisions.
Key responsibilities
Define and maintain the transport product roadmap across domestic and international parcel distribution, including B2C, B2B, clearance products, lanes, markets, delivery options, returns, and value-added service features
Translate customer, market, operational, regulatory, and commercial needs into clear product definitions, service specifications, eligibility rules, pricing logic, transit time commitments, routing options, clearance requirements, and customer-facing features
Engage confidently with DHL executive stakeholders and senior supplier representatives to present product direction, influence decisions,



resolve competing priorities, and secure endorsement for product, commercial, operational, and technology outcomes
Lead the development of business requirements, user stories, process flows, data requirements, acceptance criteria, and business testing to enable customers to access and use transport products through digital platforms, integrations, portals, labels, manifests, tracking, and reporting tools
Engage with carriers, linehaul providers, customs brokers, injection partners, last-mile delivery partners, and other vendors to match available network services to product requirements and identify gaps requiring commercial, operational, or technical solutions
Build and govern product capability for specific markets, destinations, lanes, service levels, clearance models, delivery options, and customer segments
Assess product economics, cost-to-serve, margin impact, vendor rates, surcharges, clearance costs, operational handling costs, customer pricing inputs, and volume assumptions to support viable product decisions
Coordinate product launches and changes across sales, operations, customer service, IT, finance, commercial, compliance, and vendor teams, ensuring readiness plans, training, documentation, controls, and support processes are in place
Monitor product performance using volume, revenue, margin, transit time, delivery quality, scan compliance, clearance performance, exception rates, customer experience, and vendor performance measures
Lead improvements to product functionality, customer experience, operational efficiency, service reliability,



digital enablement, and market competitiveness
About you
Demonstrated experience in product management, logistics, parcel distribution, freight forwarding, express delivery, transport operations, eCommerce logistics, or international supply chain
Robust understanding of domestic and international parcel products, including B2C, B2B, tracked and untracked services, clearance models, delivery options, returns, market rules, lanes, and destination capabilities
Experience translating customer, market, and operational requirements into product specifications, product rules, process flows, business requirements, and technology change requirements
Proven ability to engage and persuade senior stakeholders, including executive leaders, cross-functional decision makers, and senior supplier representatives, through clear communication, structured recommendations, commercial reasoning, and confident handling of challenge or ambiguity
Working knowledge of IT delivery practices, including business requirements documentation, user stories, acceptance criteria, configuration rules, business testing, release readiness, and change management
Experience engaging external transport vendors such as carriers, linehaul providers, customs brokers, injection partners, delivery partners, and platform or technology providers
Understanding of parcel lifecycle processes, including customer integration, order capture, manifesting, labelling, pickup, sorting, linehaul, customs clearance, injection, depot handling, delivery, returns, tracking, billing, and customer service
Ability to interpret product performance, transport cost, service quality, customer experience, volume, revenue, and margin data to support product decisions
Knowledge of regulatory, customs, security, data, and market requirements affecting domestic and cross-border parcel products
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📌 Product Manager - Hybrid Role (New South Wales)
🏢 DHL eCommerce
📍 New South Wales