Job Description
POP MART is a global pop-culture and designer-toy brand with 600+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for an experienced and motivated Senior Sales Associate to join our growing retail team.
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This role is ideal for a strong retailer who enjoys taking ownership, leading by example, and supporting store leadership. As a Senior Sales Associate, you'll act as a key support partner to the Store Manager and Assistant Store Manager, helping drive daily operations, uphold store standards, and confidently lead shifts when required.
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SENIOR SALES ASSOCIATE — POP MART
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Global Pop-Culture | Immediate Start
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Position Available: Full-Time
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$63,500 + Super + Monthly Incentives
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Multiple positions available:
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Sydney CBD
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World Square
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Sydney Domestic Airport
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Join the POP MART Phenomenon
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POP MART is a global pop-culture and designer-toy brand with 600+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for an experienced and motivated Senior Sales Associate to join our growing retail team.
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This role is ideal for a strong retailer who enjoys taking ownership, leading by example, and supporting store leadership. As a Senior Sales Associate, you'll act as a key support partner to the Store Manager and Assistant Store Manager, helping drive daily operations, uphold store standards, and confidently lead shifts when required.
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Why You'll Love Working at POP MART
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Work with products customers genuinely love - collectors, fans and families
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Weekly new releases keep every day exciting and fast-moving
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Opportunity to develop leadership skills within a growing global business
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Job security with a rapidly expanding retail brand
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Monthly product incentives (post-probation)
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Supportive, energetic and inclusive team culture
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Annual POP LAND (Beijing) pass
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A colourful, creative retail environment
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What You'll Do
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Lead Shifts & Support Store Leadership
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Take ownership of daily store operations during assigned shifts
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Open and close the store in accordance with company procedures
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Act as the senior team member on duty when Store Management is not present
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Support the Store Manager and Assistant Store Manager in delivering key business objectives
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Make confident decisions and resolve operational or customer issues as they arise
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Ensure company policies, procedures and store standards are consistently upheld
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Deliver Outstanding Customer Experiences
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Lead by example in delivering exceptional customer service
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Build genuine connections with customers, fans and collectors
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Share product knowledge and introduce new collections with confidence
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Drive sales through upselling, cross-selling and customer engagement
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Handle customer enquiries and escalations professionally and effectively
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Support Team Performance
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Support the onboarding and training of new team members
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Provide coaching and day-to-day guidance to Sales Associates
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Lead by example and set the standard for customer service and store execution
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Help foster a positive, accountable and high-performing team culture
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Support productivity and service standards during peak trading periods and major product launches
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Maintain Operational Excellence
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Support inventory accuracy, stock management and merchandising standards
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Assist with stocktakes, deliveries and product launches
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Monitor store presentation and take ownership of maintaining a customer-ready environment
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Process transactions accurately and support loss prevention initiatives
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Ensure opening, trading and closing routines are completed accurately and on time
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Who You Are
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An experienced retailer who enjoys taking ownership and responsibility
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Passionate about customer service and creating memorable experiences
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A natural leader who leads by example and supports team success
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Confident making decisions and solving problems in a fast-paced environment
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Organised, reliable and detail-oriented
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Able to remain calm and focused during busy trading periods
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Passionate about retail, pop culture or collectibles
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What We're Looking For
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Minimum 2 years' retail experience in a fast-paced customer-facing environment
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Previous experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regarded
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Experience opening and closing a retail store
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Love being on the shopfloor? We are looking for ENERGY!
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Demonstrated ability to support, coach and motivate team members
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Robust understanding of retail operations, customer service and store standards
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Ability to take accountability for store performance during assigned shifts
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Strong communication and organisational skills
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Full-Time Availability Requirements
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This is a permanent full-time position averaging 38 hours per week.
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Flexible availability across all 7 days is required.
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Typical rosters include weekends, late-night trading and public holidays (World Square trades 10am - 9pm daily)
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We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
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As a retail business, flexibility is required throughout the week to support customer demand, peak trading periods and special events.
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Availability throughout our peak trading season (November to January) is essential.
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Full and permanent Australian working rights are required.

📌 Senior Sales Associate (Full-Time) - World Square (New South Wales)
🏢 POP MART
📍 New South Wales