At
Certis Security Australia
, our mission is to make our world
safer, smarter and better
.
As Australia's only next-generation security company operating at scale, we protect some of the nation's most critical environments through strong governance, disciplined operations, and highly trusted people.
Job Impact
As a
National Operations Team Leader,
you will play a key leadership role within the National Operations Centre (NOC), overseeing daily deployments and patrol response activity across the network.
Your leadership will directly impact operational performance, team capability, and service delivery—ensuring incidents are managed effectively, risks are minimised, and frontline teams are fully supported.
About the Role
This is a fast-paced, hands-on leadership position where you will coordinate daily operations while supporting and mentoring a team in a high-pressure environment.
You'll act as a central escalation point, manage competing priorities, and ensure all operational activities are delivered safely, efficiently, and in line with compliance and client expectations.
Location:
Macquarie Park
Contract:
Permanent Full Time
Shifts:
permanent night roster (including weekends and public holidays)
Key Responsibilities
Primary duties include, but are not limited to:
Act as the first point of contact and escalation for operational matters
Oversee daily deployment and patrol response functions
Experience in workforce planning and employee rostering within a fast-paced environment
Ensure team performance aligns with KPIs,



contractual obligations, and legislative requirements
Support, mentor and develop team members to drive capability and performance
Coordinate with internal stakeholders (including IT) to resolve system issues
Manage incidents and ensure accurate, timely reporting and documentation
Maintain a strong customer service focus across all interactions
Support training, coaching and continuous improvement initiatives
Ensure compliance with workplace health, safety, and operational standards
About You
Current NSW Security Licence 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator)
Current First Aid Certificate
Certificate II in Security Operations
Certificate in Leadership and Management
Minimum 3 years' experience in an operations or rostering environment
Previous experience leading or supervising a team
Strong communication and stakeholder engagement skills
Excellent organisation and reporting capability
Ability to work under pressure and manage competing priorities
Desirable:
Certificate IV in Security & Risk Management
Experience within a manpower or security services provider
Why Join Certis
Work in a
national operations environment




supporting critical security services
Be part of a
high-trust, rapid-paced team
with real operational impact
Access ongoing
training, development and career progression opportunities
Thrive in a
supportive and collaborative culture
that values accountability
Employee benefits including
retail discounts, wellbeing support and EAP
Next Steps
Once you've submitted your application, the next step is to complete a virtual interview with Certis.
This is an important part of our process and must be completed for your application to be considered.
Successful candidates will then progress to the next stage with our hiring team.
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people.
We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.
We actively encourage First Nations and Torres Strait Islander peoples, and candidates from diverse backgrounds to apply.
Certis Security Australia – Master Licence Details
Sydney Night Patrol & Inquiry Co Pty Ltd
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Certis Security Australia Pty Ltd
• NSW *********
• ACT ********
• QLD *******
• WA SA *****
• SA ISL ******
• VIC Z*********S
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• TAS *********

📌 National Operations Team Leader (Sydney)
🏢 Certis Group
📍 Sydney