Job Description
Customer Service & Administration Officer
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Based at the Gladstone Service Centre, this position plays an important role in supporting the day-to-day operation of the business, coordinating customer requirements and scheduling work across the team. This is a hands-on role suited to someone who enjoys working in a quick-paced environment, can confidently manage competing priorities and takes pride in providing professional and responsive customer service.
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Key responsibilities
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Providing friendly and professional customer service in person, over the phone and via email
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Receiving and responding to customer enquiries
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Scheduling and coordinating customer bookings and service requirements
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Allocating and coordinating jobs with the operational team
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Monitoring scheduled work and adjusting priorities as requirements change throughout the day
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General administration and data entry
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Preparing and processing job documentation
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Maintaining accurate customer and service records
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Assisting with invoicing, purchase orders and other administrative processes
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Liaising with customers, suppliers and other stakeholders
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About you
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Previous experience in customer service, administration or a similar role
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Strong organisational and time-management skills
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Confidence scheduling and coordinating multiple jobs or competing priorities
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Good computer skills and the ability to learn new systems
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Clear and professional communication skills
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Strong attention to detail and accurate data-entry skills
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The ability to work independently and as part of a small team
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A practical, solutions-focused approach to problem solving
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The ability to remain organised when priorities change
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A positive attitude and willingness to assist where required

📌 Customer Service & Administration Officer (Gladstone Central)
🏢 DIALATYRE
📍 Gladstone Central