Identity and Access Management Operations Analyst
Head Office - Sydney - St Leonards Park NSW
At Ramsay Health Care, technology plays a critical role in supporting the delivery of safe, high-quality patient care. We're looking for an
Identity and Access Management (IAM) Operations Analyst
to join our Cyber Security team and help ensure our people have the right access to the right systems, at the right time.
Reporting to the Head of Identity and Access Management, you'll be responsible for the day-to-day operation of Ramsay Australia's digital IAM services, working closely with our IAM Engineering and Cyber Security teams.
What you'll do
This is a hands-on operational role where you'll help manage the full lifecycle of user identities and access across the organisation.
Manage user identity lifecycles, including provisioning, de-provisioning and access modifications
Fulfil IAM access requests from stakeholders in line with established business rules and controls
Conduct access reviews and audits to support security and compliance requirements
Investigate and resolve access-related issues within agreed service levels
Monitor and respond to IAM-related security incidents and unauthorised access attempts
Maintain IAM systems and configurations in accordance with change management processes and engineering guidance
Work with internal and external teams to troubleshoot and resolve IAM incidents
Maintain explicit documentation, reporting and operational processes
Support the adoption and integration of IAM technologies and evolving industry best practice
Please note: there is a rare, but potential need to participate in an out-of-hours on-call roster.
A key part of the role will be balancing the needs of the business with our Cyber Security requirements, ensuring access is practical for our people while maintaining strong security and compliance controls.
What you'll bring
You'll have 2-3+ years' experience in Identity and Access Management,



particularly across user lifecycle management and onboarding/offboarding.
Strong knowledge of IAM principles including least privilege, privileged access management, authentication, authorisation and access control lifecycles
Experience working within an IT Service Management / ITIL environment
Hands-on experience with cloud-based IAM platforms such as Okta, Azure AD, CyberArk and on-prem AD/ARS
Strong problem-solving and incident management skills
The ability to work collaboratively across technical and business teams
Excellent communication skills and a customer-focused approach
An understanding of the importance of security, compliance and risk in a large organisation
Experience with frameworks and regulations such as NIST, Essential Eight, Privacy and AHPRA would be advantageous, as would knowledge of Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
A degree in Information Technology, Cybersecurity, Business Systems, Computer Science or a related discipline is also desirable.
What's in it for You?
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
Grow your career
with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
Save more every day
with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
Enjoy peace of mind
with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
Find balance
through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
Why Join Ramsay?
At Ramsay Health Care, 'people caring for people' is at the heart of everything we do. We are:
Australia's largest private hospital operator, with over 74 sites and 35,000 staff
A values-led workplace where you'll be supported personally and professionally
A place with flexible, permanent and career-growth opportunities nationwide.
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📌 Identity And Access Management Operations Analyst (New South Wales)
🏢 Head Office - Sydney
📍 New South Wales