Level7 is a premium health, fitness and wellness club focused on delivering an exceptional member experience, premium facilities and a strong sense of community.
As we prepare to open our doors, we are looking for a friendly, professional and customer-focused
Club Receptionist
to join our team.
This is an exciting opportunity to become one of the faces of Level7 and play an important role in creating an exceptional experience for every member and guest who walks through our doors.
Join Level7
Level7 is a premium health, fitness and wellness club focused on delivering an exceptional member experience, premium facilities and a robust sense of community.
As we prepare to open our doors, we are looking for a friendly, professional and customer-focused
Club Receptionist
to join our team.
This is an exciting opportunity to become one of the faces of Level7 and play an important role in creating an exceptional experience for every member and guest who walks through our doors.
About the Role
As a Receptionist, you will be the first point of contact for members, guests and visitors at Level7.
You will create a warm and professional welcome while managing the day-to-day operation of the reception area, responding to enquiries and supporting members throughout their experience at the club.
You will:
Welcome members, guests and visitors to Level7
Provide friendly, professional and personalised customer service
Manage the reception desk and front-of-house operations
Answer phone calls, emails and general enquiries
Assist members with questions, requests and bookings
Manage member bookings and appointments
Assist with check-ins and member access




Provide information about Level7 facilities, services and memberships
Support membership enquiries and direct leads to the appropriate team
Maintain accurate member information and records
Process payments and other reception transactions where required
Maintain a clean, organised and professional reception area
Assist with member events, promotions and club activities
Communicate effectively with the wider Level7 team
Support the smooth day-to-day operation of the club
Escalate member concerns or operational issues appropriately
Maintain Level7's high standards of presentation and service
About You
We are looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional customer service.
You will be confident, approachable and professional, with the ability to communicate comfortably with a diverse range of members and guests.
You will ideally have:
Previous reception, customer service or hospitality experience
Excellent verbal and written communication skills
A warm, friendly and professional manner
Strong attention to detail
Good organisational and time management skills
Confidence using computer systems and booking software
The ability to manage multiple tasks in a busy environment




Strong problem-solving and communication skills
A positive and team-focused attitude
A genuine interest in health, fitness and wellness
Experience in a gym, health club, hotel, hospitality or premium customer service environment will be highly regarded.
What We Are Looking For
The right person will be:
Warm, friendly and genuinely welcoming
Professional and confident when dealing with members
Highly customer focused
Organised and attentive to detail
Reliable and punctual
Comfortable working in a fast-paced environment
Confident communicating with people from different backgrounds
Positive, proactive and willing to help
A strong team player
Passionate about creating an exceptional member experience
Your Working Hours
This is a full-time position.
As Level7 moves into its opening phase, the successful candidate will be required to work across the club's operating hours, including weekends as part of the regular roster.
Flexibility across weekdays and weekends will be required.
Please consider the full-time roster requirements, including weekend work, before applying.
Why Join Level7?
This is an opportunity to join Level7 at the beginning of its journey and become part of a premium health, fitness and wellness environment.
You will play an important role in creating the first impression of Level7 and building strong relationships with members from the moment they walk through the door.
If you enjoy working with people, take pride in providing excellent customer service and want to be part of a new premium club, we would love to hear from you.
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📌 Club Receptionist (Wollongong)
🏢 seek.com.au
📍 Wollongong