A well-established and professional accounting firm is seeking an experienced Receptionist to join its team in a key front-of-house position. As the first point of contact for clients, this role will play an integral part in creating a welcoming, skilled and positive client experience, while ensuring the day-to-day front-of-house operations of the firm run seamlessly.
This opportunity would suit a bubbly, outgoing and highly organised Receptionist who enjoys working with people, takes pride in presentation and is confident representing a professional services firm.
The successful candidate will ideally have at least 2 years' experience within an accounting firm, with an understanding of the accounting environment, ATO correspondence and industry-specific software.
The Role
The successful candidate will be responsible for providing exceptional front-of-house and administrative support while acting as a friendly and skilled first point of contact for clients.
Key responsibilities will include:
Reception & Client Service
Answer and direct incoming calls in a professional and friendly manner
Welcome clients and visitors and provide a warm, professional experience
Prepare refreshments for clients attending meetings
Manage client arrivals and notify relevant team members
Coordinate client appointments and assist with diary and meeting scheduling
Handle general client enquiries and direct technical matters to the appropriate team member
Maintain a consistently high level of client service
Monitor ATOmate daily and action incoming ATO correspondence
Understand and interpret the nature of ATO notices and correspondence
Identify matters requiring further attention and ensure they are appropriately actioned
Forward relevant ATO correspondence to clients promptly
Escalate notices requiring accountant or Partner attention
ATO Correspondence
Monitor ATOmate daily and action incoming ATO correspondence
Understand and interpret the nature of ATO notices and correspondence




Identify matters requiring further attention and ensure they are appropriately actioned
Forward relevant ATO correspondence to clients promptly
Escalate notices requiring accountant or Partner attention
Systems & Document Management
Utilise Xero Practice Manager (XPM) for client and practice-related tasks
Use FYI Docs to file, manage and retrieve client correspondence and documents
Maintain accurate client information and records
Assist with scanning, filing and general document management
Front of House & Office Support
Prepare meeting rooms prior to client appointments and reset them afterwards
Ensure reception, kitchen and meeting areas remain clean, organised and presentable
Receive, open, sort and distribute incoming mail
Coordinate outgoing mail and couriers
Assist with general office organisation
Complete ad hoc administrative tasks to support the smooth running of the firm
The ideal candidate will be:
Experienced:
At least 2 years' experience working within an accounting firm is highly desirable
Personable:
Bubbly, outgoing and confident when interacting with clients
Professional:
Well-presented and capable of representing the firm with confidence
Highly organised:
Able to manage competing priorities and keep the office running smoothly
Proactive:
Someone who takes initiative and doesn't wait to be asked
Tech savvy:
Comfortable using systems such as XPM, FYI Docs and ATOmate
Client-focused:
Passionate about creating a positive and professional client experience
A team player:
Happy to support the wider team and contribute to a positive office environment
What's on Offer
Monday – Friday, 8:30am – 5:0pm
Full-time permanent position
Opportunity to join an established and professional accounting firm
Varied role combining reception, client service and administration
Supportive professional environment
Opportunity to build long-term relationships with clients and the wider team
Previous experience working as a Receptionist within a public practice accounting firm is essential for this position
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📌 Receptionist | Accounting Firm (Melbourne)
🏢 Public Practice - Support
📍 Melbourne