Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table.
There are many opportunities for development and advancement.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Supervision, support and training of Reservations Team to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
Prepare yearly forecasts of occupancy and revenue in conjunction with Management
Prepare and follow monthly objectives to increase occupancy and revenue
Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities
Answer all telephone calls within three rings in a professional manner according to brand standard
Explain variances between forecast and actual occupancies and advise Management accordingly
Ensure revenue is maximised through revision of occupancies, especially during peak seasons
Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity




Ensure open communication is provided to Reservations Team of any days where bookings may be a concern
Open and close room types, rates and allotments in order to maximise revenue and occupancy
Manipulate PMS/GDS systems and any other online RES systems
Regularly review and manipulates rates and availability on distressed inventory websites
Places bookings in rooms to maximise back-to-back bookings.
This also includes constant monitoring of room allotments and availability in the short and long term
Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area
Compile relevant Reservations reports as necessary
Coordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible
Identifies the early stages in over-booking situations and attempts to find solutions or alternatives to mitigate this
Check manifests and email booking confirmations to ensure they correspond with bookings in the Property reservation system
Hold regular yield meetings with the General Manager and Operations Manager to review high and low occupancy periods, events and review opportunities




Attend regular Front Office meetings to ensure clear communication between the Front Office Team, Sales Team and Reservations Team
Maintains records of special accounts and travel agency statistics, to provide Sales with accurate account statistics
Advise Sales Team of any relevant sales leads
Qualifications
Minimum 1 year experience in a reservations /sales leadership role
Qualifications in Hospitality/ Tourism Management or Sales/Commercial
Hotel industry experience is preferred but not essential
Demonstrated leadership experience, in a sales setting preferred.
Strong computer and systems skills preferably in Opera Cloud.
Additional Information
Strong analytical skills.
Positive energy, eye for attention to detail and strong drive for results
Ability to work with multiple stakeholders and fast paced environment
Appropriate working rights to work within Australia
An ability to understand and navigate complex stakeholder environments
Strong focus and passion for hotel operations
Sound understanding of emerging trends in the industry
Demonstrated ability to coach, mentor, develop and inspire teams
Confident and articulate communication, negotiation, relationship and networking skills
Time management skills with the ability to multitask
Strong personal integrity
Good interpersonal skills with ability to communicate with all levels of team members
Flexible and able to embrace and respond effectively to change
Role model in Accor values and Heartist culture

📌 Reservations Manager (Perth)
🏢 Accor
📍 Perth