Job Description
Assistant Manager | Shamrock Hotel Motel
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Love great hospitality and want to step into a role where you're backed to grow?
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Redcape Hospitality is looking for an Assistant Manager to join the team at Shamrock Hotel Motel in Mackay.
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With a bistro, sports bar, gaming room and on-site accommodation, you'll gain experience across a busy pub as part of an experienced leadership team.
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Why you'll love this opportunity
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Help lead Shamrock's next chapter, with major investment and a new kitchen
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Get started with structured onboarding and practical training across Redcape's systems
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Work with experienced leaders who back you and give you room to lead
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Build your management skills through ongoing coaching and leadership development
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Explore genuine career progression opportunities across Redcape's 50+ venues
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Enjoy 40% off food and beverages, plus 10% off bottle shop purchases across Redcape
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What you'll do
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Lead your team to create extraordinary guest experiences, from warm welcomes to the little extras
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Take pride in your venue, maintaining exceptional standards of cleanliness and presentation
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Coach and encourage your team so people feel valued, build confidence and thrive
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Complete cash handling, reconciliation and daily reporting accurately
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Take responsibility as Manager on Duty, including opening, closing and shift decisions
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Uphold responsible service,



gaming and workplace safety standards
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What we're looking for
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A supervisor ready to step up or an experienced manager ready for their next move
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A hospitality professional driven to learn, grow and advance their career
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A passion for outstanding service and bringing out the best in your team
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Strong food, beverage and gaming knowledge, with a hands-on approach
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Availability across opens, mids, closes, weekends and public holidays
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Current RSA and RSG; RMLV and Approved Manager licence preferred, or willingness to obtain
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About Shamrock Hotel Motel
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A regional icon in Mackay, Shamrock serves a hardworking community that knows how to support a good local. The team is capable, welcoming and proud of what they do.
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If you're looking for a hospitality career in regional Queensland, this is a venue with real character and a community that values it.
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About Redcape Hospitality
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It's our people who make Redcape what it is—over 2,000 people across 50+ venues, looking out for each other and taking pride in great hospitality. That's what keeps our pubs humming and our communities coming back.
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We invest in our people and promote from within, with many of our leaders building their careers from frontline roles.
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If you love hospitality and want to be part of a team that backs you, helps you grow and enjoys what they do, we'd love to meet you.

📌 Assistant Manager | Shamrock Hotel Motel (North Mackay)
🏢 Redcape Hotel Group
📍 North Mackay