Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table.
There are many opportunities for development and advancement.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
To ensure that all responsible service of alcohol procedures is practiced at all times
Trains and monitors Food & Beverage Team and ensures service standards are met
Manages all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
Ensure Team Members have strong product knowledge of all wine styles on the outlet wine list
Ensures that approved service sequences and standards are established and maintained at all times
Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
Maintains efficient operating procedures for the outlet's point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
Have an understanding of all licensing and operating legislation which affects the department including the Liquor Act.
Promptly reports any maintenance work required to the maintenance department
Maintains all outlet stock levels




Perform monthly stocktakes on all beverage stock and complete timely reporting of stocktake findings
Develops training plans and conducts on and off the job training sessions for all outlet Team Members
Attends all scheduled food and beverage and other relevant meetings when required
Monitors outlets manpower, payroll budget, control costs and maximise profitability
Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel's appearance and grooming
Other duties as may be prescribed from time to time due to operational needs
Qualifications
Proven experience of incremental responsibility within a hotel environment.
Proven experience in similar position within a hotel environment advantageous
Experience supervising, training and motivating staff
Experience creating rosters and adhering to wage control
Additional Information
Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
Well presented with an eye for detail and strong organisational skills
Calm and professional demeanour in all instances, confident in conflict resolution and complaint handling
Excellent time management and communication skills including rapport building between internal and external stakeholders
Excellent computer system skills
Confident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operations
Strong focus and passion for hotel operations
Demonstrated ability to coach, mentor, develop and inspire teams
Time management skills with the ability to multitask
Strong personal integrity
Valuable interpersonal skills with ability to communicate with all levels of team members
Flexible and able to embrace and respond effectively to change
Role model in Accor values and Heartist culture.

📌 Venue Operations Manager (Perth)
🏢 Accor
📍 Perth