Job Description
Administration & Customer Care Assistant
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Location: Newcastle, NSW
n Employment Type: Full-Time | Office Based
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About Us
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Medilogic is more than a medical distributor — we help enable better care.
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For over a decade, we've partnered with clinics, hospitals and healthcare professionals across Australia and New Zealand, supplying trusted medical solutions and supporting those on the front line of care.
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Alongside distributing leading products, we've developed our own clinically informed range, LOGI, created in collaboration with healthcare professionals to improve outcomes and make everyday practice easier.
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Today, Medilogic combines the scale of a national distributor with the agility of an innovative healthcare company. We listen closely, act quickly and deliver solutions that perform where it matters most.
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The Role
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We're looking for a proactive and organised Administration & Customer Care Assistant to support our busy office operations and national sales team.
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This is a fast-paced role where no two days are the same. You'll be the first point of contact for many of our customers, managing incoming calls and emails while supporting a wide range of administrative and customer service tasks.
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You will work closely with our internal team and nationwide sales representatives to ensure customers receive timely updates, accurate information and excellent service.
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Key Responsibilities
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Manage incoming calls, emails and shared inboxes
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Provide friendly, professional support to customers including hospitals, clinics and healthcare practitioners
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Assist customers with product enquiries and provide general product information
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Process quotes, orders and invoices
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Create and maintain customer accounts in our system
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Coordinate with our national sales representatives to support customer needs
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Provide updates to customers regarding orders and delivery timeframes
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Assist with general administration tasks to keep the office running smoothly
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What We're Looking For
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This role suits someone who enjoys staying organised, managing multiple tasks and being part of a collaborative team.
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You will likely bring:
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Previous experience in administration, customer service or an office-based role
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Confidence using Microsoft Office and phone systems
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Strong communication skills and a professional phone manner
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The ability to multitask and stay organised in a quick-moving environment
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A proactive attitude and willingness to learn
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A team-first mindset while also taking initiative to get things done
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Experience with systems such as MYOB or other procurement/ERP platforms is beneficial but not essential.
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Why Join Medilogic
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We believe that great people build great companies, and we invest in creating an environment where our team can thrive.
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Modern office with beautiful views over Newcastle Harbour
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Daily lunch and coffee provided
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Supportive, high-performing team culture
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Exposure to multiple parts of the business
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Opportunities to grow and progress your career within the company
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Please note: This is a full-time, office-based position in Newcastle, NSW.

📌 Administration & Customer Care Assistant (New South Wales)
🏢 Medilogic
📍 New South Wales