Job Description
Want a role where no two days are the same? Love working with people and being part of a team?
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Position: Duty Manager
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Job Type: Casual
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Tenure: Permanent
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Location: St Arnaud
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Package: $*****per hour (Including 25% casual loading) plus superannuation
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Northern Grampians Shire Council is looking for a Leisure Assistant (Duty Manager) to join our team and help deliver a safe, welcoming and enjoyable experience for our community.
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As Duty Manager, you'll play an important role in the day-to-day operation of our aquatic facilities, ensuring our patrons are safe, our facilities are well presented and our customers receive great service.
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About the role
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What you'll be doing:
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Supervising patrons and user groups to ensure water safety and compliance with pool procedures and industry standards.
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Taking responsibility for the facility as Duty Manager, including responding to incidents, managing customer concerns and supporting staff.
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Conducting regular pool deck safety checks and monitoring water play equipment and the water slide.
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Maintaining high standards of cleanliness, hygiene and presentation across the facility.
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Responding to and accurately recording accidents, incidents and customer complaints.
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Providing friendly and knowledgeable customer service and assisting patrons with enquiries.
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Processing pool entries and kiosk sales, including cash handling and receipting.
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Undertaking water testing and assisting with the maintenance of aquatic facilities and equipment.
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Supporting Learn to Swim programs, sporting events and recreational activities.
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Promoting the use of our facilities and helping create a positive experience for everyone who visits.
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About you
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We're looking for someone who is safety-focused, customer-minded and confident taking responsibility in a busy aquatic environment.
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You will bring:
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Current Australian Resuscitation Council (ARC) recognised resuscitation certification
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Pool Operators Course or equivalent
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Sound knowledge of pool supervision, water safety, water education, first aid, resuscitation and rescue techniques
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An understanding of public safety requirements, relevant legislation, codes of practice and health and safety regulations relating to aquatic facilities
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Knowledge and proficiency in water treatment
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Excellent communication and interpersonal skills
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A solid commitment to delivering high-quality customer service
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The ability to implement and maintain high standards of supervision and safety
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The confidence to make decisions, respond to incidents and take responsibility as Duty Manager
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To be successful in this role, you will demonstrate:
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Relevant qualifications and certifications as outlined above.
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Sound knowledge of pool supervision, water safety, water education, first aid, resuscitation, rescue techniques and public safety requirements.
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The ability to maintain and implement the highest standards of supervision and safety.
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A genuine commitment to providing quality customer service.
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Excellent communication skills and the ability to work effectively with patrons, user groups and team members.
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Promote Inclusion
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Northern Grampians Shire Council is committed to promote inclusion of all children and families; we aim to establish a culture that supports:
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cultural safety for Aboriginal children by working in partnership with Aboriginal peoples and Aboriginal community controlled organisations
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cultural safety for children from culturally and/or linguistically diverse backgrounds
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establishing a safe environment for children with a disability
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About Northern Grampians Shire Council
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Northern Grampians Shire Council has a diverse employment base, across 14 worksites in the Grampians Region of Victoria. We offer flexible work arrangements, providing access to relevant training and professional development opportunities with a variety of employee benefits. We promote innovation, responsiveness, respectfulness and continuous improvement as our core values. Being a smaller organisation, we can provide you with opportunities to act in leadership roles, transition between teams and participate in a range of collaborative projects with other team members or the wider community. We provide a supportive and flexible environment that values the balance between work and our employees' personal lives.
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Why join us?
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In addition to the picturesque landscapes at our backdoor, there are many other benefits to working for our innovative and vibrant Northern Grampians Shire Council. These include:
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Fortnightly RDO: Enjoy a well-deserved break and rejuvenate.
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Great Team Environment: A safe, respectful and supportive environment to enable you to thrive. You will work with like-minded, passionate individuals who love what they do.
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Professional Growth: We nurture talent and provide opportunities to flourish.
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Flexible Work Arrangements: To support your work life balance.
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Salary Packaging Options: Including remote area housing allowances and novated lease vehicles
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Access to Paid Leave: including purchased leave, paid parental leave, gender affirmation leave and to respond to family violence matters
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Employee Assistance Program: Your well-being matters - we've got you covered.
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Biodiversity: Explore our Council region's varied flora and fauna
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If you'd like to know more contact Imogen Amos, Leisure and Recreation Lead at
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or call ************.
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Applications close 5pm Sunday 4th October ****

📌 Duty Manager (Victoria)
🏢 Northern Grampians Shire Council
📍 Victoria