Brown Enterprises Pty Ltd – Townsville QLD
Brown Enterprises Pty Ltd is seeking a skilled
Alarm Technician/Service Technician
to join our growing team in Townsville, QLD. This is a full-time position that offers an exciting opportunity to work in fire alarm systems industry. As an Alarm Technician, you will be at the forefront of our operations, installing, maintaining, and troubleshooting alarm systems for residential and commercial clients across the Townsville region. This role is essential to our business, as we rely on our technicians to deliver exceptional service and ensure our clients' properties remain secure. You will work on-site at various locations throughout the Townsville area, with occasional travel required to service calls and installations. We are looking for someone who has qualifications in both alarms and general fire service work.
Key responsibilities
Install, commission, and test alarm systems including sensors, keypads, control panels and monitoring equipment at client premises
Perform routine maintenance and servicing of existing alarm systems to ensure optimal performance and reliability
Diagnose and troubleshoot malfunctioning alarm systems and implement appropriate repairs or replacements
Respond to emergency service calls and provide technical support to resolve system faults promptly ( Some on call may be required on occasion.)
Conduct thorough system testing and quality assurance checks following installation or repairs
Maintain accurate records of all work completed, including service reports and customer documentation




Provide clear technical advice and guidance to clients regarding their alarm systems and security options
Comply with all safety regulations, building codes and industry standards whilst carrying out work
Liaise with customers, supervisors and other team members to ensure seamless service delivery
Carry out other routine service work on Fire Equipment
What we're looking for
Trade qualification or recognised certification in Fire Alarm Panels - QBCC Occupational License.
Proven experience as an Alarm Technician or similar role within the Fire industry
Solid knowledge of alarm system components, wiring, configuration and troubleshooting procedures
Ability to read and interpret technical drawings, wiring diagrams and installation manuals
Strong problem-solving skills with the ability to diagnose complex technical issues efficiently
Excellent attention to detail and commitment to delivering high-quality workmanship
Valid driver's licence for attending multiple job sites
Physical fitness to lift equipment and work safely at heights where required
Strong communication skills and a customer-focused approach to service delivery
Ability to work independently and as part of a team in a quick-paced environment
Knowledge of current security technology trends and smart home integration is advantageous
What we offer




Brown Enterprises Pty Ltd is committed to supporting our employees with a competitive remuneration package and rewarding career opportunities. We offer ongoing professional development and training to keep you updated with the latest security technologies and industry practices. Our workplace prioritises safety . We foster a collaborative team environment where your contributions are valued and recognised. Extra benefits include:
Competitive hourly rates and potential overtime opportunities
Subsidised training and professional development opportunities
A supportive and inclusive workplace culture
Opportunities for career progression within the company
Access to up-to-date tools and equipment
Work-life balance flexibility where possible
Company Vehicle and phone provided
About us
Brown Enterprises Pty Ltd is a respected and established provider of Fire Equipment Servicing across North Queensland. With a strong commitment to customer satisfaction and technical excellence, we have built a reputation as a trusted partner for residential and commercial security needs. Our team of experienced professionals is dedicated to delivering reliable, creative Fire Safety solutions that give our clients peace of mind. We value our employees and believe that investing in skilled technicians is key to our continued success and growth. At Brown Enterprises Pty Ltd, we foster a culture of professionalism, integrity and continuous improvement, where every team member plays a vital role in our mission to keep Townsville secure.
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📌 Alarm Technician (Townsville)
🏢 Brown Enterprises
📍 Townsville