Troocoo Government are assisting a valued Queensland Government client to recruit an experienced AO4 Regulatory Support Officer for an initial 6-month contract, with the potential for a further 6-month extension.
This position would suit someone with experience across government, regulatory, compliance, investigations or case management environments who is confident interpreting legislation, researching complex matters and providing accurate information to a broad range of stakeholders.
Working within a small and collaborative team, you will respond to stakeholder enquiries, undertake research and analysis, maintain accurate information within a case management system and provide support across investigations, audits and community education activities.
Key Responsibilities
Provide accurate and relevant information to a broad range of stakeholders
Interpret and apply relevant legislation when responding to enquiries
Conduct research and analysis into complex matters
Prepare written responses, correspondence and information papers
Assist with case investigations, audits and education activities
Record and maintain stakeholder information within a case management system
Interrogate data and assist with statistical and compliance reporting
Deliver timely, high-quality services in line with policies and procedures




Identify opportunities for continuous improvement across processes and service delivery
About You
Previous experience in a
government, regulatory, compliance or similar workplace
would be highly regarded
Demonstrated ability to
interpret and apply legislation
Strong customer service and stakeholder engagement skills
Confident responding to enquiries both over the phone and in person
Strong written communication skills, including correspondence and information papers
Sound research, analysis and problem-solving capabilities
Ability to assess stakeholder needs and develop appropriate responses
Strong organisational and time management skills
Comfortable working independently with limited supervision
Adaptable and confident working within changing or ambiguous environments
Previous experience using
Microsoft Dynamics 365
would be advantageous
Contract Details
$***** per hour + super
Initial
6-month agency labour hire contract
Full-time –
***** hours per week
Locations across
Brisbane CBD and Brendale
Flexible hybrid arrangement with up to
2 days working from home
, subject to approval
ASAP commencement preferred
Troocoo's Government team is reviewing applications as received.
Please note: only shortlisted candidates will be contacted.
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📌 Ao4 Regulatory Support Officer (Queensland)
🏢 Troocoo Pty
📍 Queensland