Job Description
Based in the Toowoomba region and working full time, flexibility required.
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This is a hands-on role within the farming sector, that therefore requires some out of business hours contact with employees/clients – i.e. weekend work and nights may at times be required to conduct meetings and assist with medical appointments etc. Hours may be spread out over the week or worked in a full day- as required by the needs of the business.
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Flexibility to arrange work hours to suit the well-being needs of seasonal workers from the Pacific Islands is essential
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Flexibility to work from home for any administrative duties, but must be able to travel to farm sites in the region as required according to organisational needs
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Work related travel expenses to be provided or reimbursed by Connect Group and contributions will be made towards home office related expenses (e.g. home internet and phone usage)
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Key Outcomes
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Building a rapport with Connect Group Regional Operations Coordinator, our Clients and local Workers, you will work together to achieve these key outcomes:
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Meet and greet groups arriving from the Pacific Islands and ensure their safe transportation to work/accommodation sites (and reverse procedure for departing groups)
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Assist with on arrival briefing induction and training procedures for incoming crews
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Monitor the code of conduct and well-being of seasonal workers & report any issues immediately to Connect Group Operations Manager
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Liaise between seasonal workers and accommodation providers to ensure standards are met from both parties and maintenance is monitored, etc
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Ensure well-being needs (outside of work needs) are met for all seasonal workers
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Liaising with medical clinics or hospitals & transporting employees to appointments
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Banking services – initial set up of accounts etc
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Religious & community services – assisting groups to identify where they can attend church
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Explaining how & where to do grocery shopping for first time arrivals
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Initially assisting in communication with home
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Guidance on health, hygiene, diet and food safety to Australian standards of compliance
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Guidance on cooking, cleaning and teamwork when appropriate
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Maintain consistent contact with seasonal workers, Connect Group and the client to ensure all parties are always aware of issues
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Clients' needs are met & exceeded
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Compliance is met with auditing procedures
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As best as possible, all seasonal workers are happy, healthy, proactive & keen to return year after year
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Liaise with corporate organisations such as transportation companies, banks and insurance
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Selection Criteria
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Current drivers' licence and own reliable vehicle
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Ability to take ownership of allocated tasks and work autonomously
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Ability to develop and maintain rapport with employees and clients
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Ability and passion to utilise own knowledge and experience to add value to a founding, highly respected and growing Approved Employer and its continuous improvement
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Competent computer skills with Microsoft Office, particularly Excel and Word
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High degree of attention to detail
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Valuable command of written and verbal English
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Happy phone manner and proactive communication skills
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Previous experience in a community services role and/or setting
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Language skills relating to countries from the Pacific Island nations or Timor Leste will be highly regarded
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Base knowledge of the federal governments Seasonal Worker Program and/or Pacific Labour Scheme, now called the PALM Scheme
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Experience working with people from ESL backgrounds
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📌 Wellbeing Officer - Toowoomba - Full Time.
🏢 The Connect Group
📍 Toowoomba