Job Description
This is a full-time Service Receptionist position at GWS Chadstone Pty Ltd, in Oakleigh, VIC. In this role, you will be responsible for providing exceptional customer service and assisting with customer-facing processes.
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Key responsibilities
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Assist the service team with Service Reception and general administrative tasks as required
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Liaise with customers to understand their needs and provide a high level of customer service
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Conduct post-visit customer follow-ups to ensure satisfaction and address any concerns
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Monitor customer experience (CX) survey responses and report on key trends and feedback
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Monitor and update customer contact records as needed for accuracy
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About you
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Previous experience in a customer service role
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Solid communication and interpersonal skills, with the ability to build rapport with customers
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Excellent organisational and time management skills
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A keen eye for detail and the ability to work accurately
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A positive, friendly, and professional attitude
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Availability to work Monday to Friday from 7.30am to 5:00pm
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Opportunity to work with a friendly and dedicated team
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Training and development opportunities
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Competitive remuneration
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Discount on automotive services
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Focus on work-life balance
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About us
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GWS Chadstone is a third-generation family owned and run business, serving the automotive industry since ****. We are extremely experienced in what we do. We know the automotive business inside and out. Our brands include Mitsubishi, Holden, HSV, Suzuki, Kia, Geely and used cars.

📌 Service Receptionist (Victoria)
🏢 GWS Chadstone
📍 Victoria