Job Description
Engagement: 6-month contract
n Location: Sydney, hybrid
n Start: ASAP
n Contract: Full-time
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Alteryx Support Analyst
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Engagement: 6-month contract
n Location: Sydney, hybrid
n Start: ASAP
n Contract: Full-time
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The role
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We're looking for an experiencedAlteryx Support Analyst to join a data and analytics workplace supporting business-critical Alteryx workflows, applications and users.
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This is a hands-on support role focused on keeping the Alteryx environment running effectively, troubleshooting workflow and platform issues, supporting users, and working with technical teams to resolve incidents and improve platform stability.
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You'll suit this role if you have strongAlteryx technical knowledge, enjoy problem-solving, and can work directly with both technical teams and business users.
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What you'll do
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Provide day-to-day technical support across theAlteryx platform and associated workflows.
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Investigate and resolve workflow failures, scheduling issues, data connectivity problems and platform incidents.
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SupportAlteryx Designer and Alteryx Server/Gallery users.
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Monitor scheduled workflows and proactively identify recurring failures or performance issues.
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Troubleshoot data sources, database connections, permissions and authentication issues.
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Work with developers, data teams and business users to diagnose and resolve technical problems.
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Support deployment and migration of Alteryx workflows between environments.
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Maintain support documentation, knowledge articles and troubleshooting procedures.
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Identify opportunities to improve platform reliability, support processes and workflow performance.
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What we're looking for
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Commercial experience supporting or developing solutions usingAlteryx.
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Hands-on experience withAlteryx Designer and ideallyAlteryx Server / Gallery.
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Strong troubleshooting skills across workflows, scheduling, data connections and platform issues.
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Good understanding ofSQL and relational databases.
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Experience working with enterprise data sources and APIs is beneficial.
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Exposure to ITSM processes and tools such asServiceNow or Jira.
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Ability to investigate technical issues independently and communicate solutions clearly to users.
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Experience within a large enterprise, financial services or regulated environment would be advantageous.
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Nice to have
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Alteryx certification.
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Power BI or broader BI/reporting experience.
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Exposure to Azure or other cloud data platforms.
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Experience with platform administration, upgrades or environment monitoring.
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Why join?
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This is a great opportunity to join an established data environment where Alteryx plays an important role in business reporting, analytics and automation. You'll work closely with experienced data professionals while supporting a platform used across the organisation.

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