Job Description
Maxima's Recruitment Services are on the hunt for experienced Customer Contact Officers for their client, a well-known local Council. There are several positions due to commence mid-November with 12-month assignments for the right candidates. Work Monday - Friday, flexible hours with a casual hourly pay of $***** + super.
n
About the Role
n
Customer Contact Officers are often the first point of contact for our community and play an important role in delivering exceptional customer service across a wide range of Council services. The role involves assisting customers via telephone, face-to-face interactions, email and online channels, while providing accurate information, processing requests and delivering positive customer experiences.
n
Shifts are generally between 4 and 8 hours, Monday to Friday, with rostered hours based on operational requirements. Customer Contact Officers may work up to 38 hours per week during peak periods.
n
Due to the seasonal nature of work you will be flexible to work increased hours during peak periods - January to March and July to October.
n
We are seeking candidates who demonstrate:
n
n
Outstanding customer service and communication skills
n
Strong computer literacy and the ability to learn multiple systems
n
Attention to detail and problem-solving skills
n
A positive, team-focused attitude
n
Resilience and adaptability in a rapid-paced environment
n
A genuine commitment to helping customers and delivering service excellence
n
Flexibility to work across Council's Customer Contact locations as required
n
Employment Conditions and Availability Expectations
n
n
We are seeking candidates who demonstrate:
n
n
Outstanding customer service and communication skills
n
Strong computer literacy and the ability to learn multiple systems
n
Attention to detail and problem-solving skills
n
A positive, team-focused attitude
n
Resilience and adaptability in a fast-paced environment
n
A genuine commitment to helping customers and delivering service
excellenceFlexibility
to work across Council's Customer Contact locations as required
n
Employment Conditions and Availability Expectations
n
n
We are looking for candidates who are seeking regular casual work who can provide flexibility, reliability and willingness to support operational needs throughout the year.