The State Library of NSW is seeking a CRM Insights and Engagement Specialist to transform customer and stakeholder data into actionable insights that drive engagement, retention, acquisition and customer experience outcomes. Reporting within the Experience and Engagement Division, you will maximise the value of our CRM platform and partner with multiple teams across the Library.
You will analyze engagement trends, develop audience intelligence, deliver reporting and dashboards, and help build
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📌 Crm Insights & Engagement Strategist (New South Wales)
🏢 State Library of NSW
📍 New South Wales
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