Job Description
Vacancy information
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Position title: APS Level 4 - Facilities Officer_EXT
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Job Requisition ID: ****
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Location: Canberra on Ngunnawal Country
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Tenure: Ongoing
Our Opportunity
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The Facilities Officer supports the day-to-day delivery of facilities management services for IP Australia. The key duties of the APS 4 Facilities Officer are:
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Assist the Property and Services Team to respond to routine facilities enquiries and escalate complex or sensitive matters in a timely manner
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Triage and manage facilities requests received through email and ServiceNow, including Canberra-based facilities tickets
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Log facilities maintenance jobs and quotation requests in the JLL Corrigo system, monitor progress through to completion and escalate delays or issues as required
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Escort service providers onsite when required and in accordance with security and workplace requirements
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Support systems, process improvement and procedural documentation to ensure facilities processes remain accurate, practical and fit for purpose
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Provide secretariat support for monthly and bi-monthly subtenant meetings, including preparing papers, recording actions and following up outcomes
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Undertake procurement and administrative activities to support the effective operation of the team
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Develop and maintain knowledge of facilities management practices, relevant systems, policies and procedures
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Contribute to IP Australia's commitment to Net Zero by **** through sustainable workplace practices and support for environmental reporting and initiatives
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Maintain an understanding of responsibilities under the
Work Health and Safety Act ****
and contribute to a healthy, protected and respectful workplace
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Engage constructively with workplace change, support continuous improvement and contribute to team and organisational outcomes
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Identify, raise and manage risks within the scope of the role, taking ownership of allocated tasks and meeting agreed commitments
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Job specific capabilities
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Capabilities are the skills required for the level or role that you are applying for. The successful candidate will be able to demonstrate their:
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Ability to work effectively both independently and as part of a team, with a proactive and service-oriented approach.
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Ability to manage competing priorities, follow established processes and deliver accurate work within agreed timeframes.
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Clear and professional written and verbal communication skills, including the ability to liaise respectfully with staff, contractors and stakeholders.
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Ability to identify process gaps, contribute practical improvement ideas and support the implementation of agreed solutions.
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Capacity to undertake tasks that may involve a level of manual handling, in line with safe work practices.
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Sound ability to use, interpret and apply relevant policies, procedures, standards, guidelines and legislation within the scope of the role.
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Practical understanding of facilities management activities, systems and administrative processes.
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Ability to follow reporting requirements, maintain accurate records and use information systems appropriately.
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Awareness of personal capability limits and willingness to seek guidance or specialist advice when required.
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Ability to share knowledge and support less experienced team members where appropriate.
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Looking for more information?
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Our candidate kit contains details including the capabilities required, the contact officer, and how to apply.
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Please use the link below to access the candidate kit:
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**** - APS Level 4 - Facilities Officer - Candidate Kit
Applications Close
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Applications close at 11:59pm AEST on Wednesday 07 October ****.

📌 Aps Level 4 - Facilities Officer_Ext (Australia)
🏢 Ip Australia
📍 Australia