Job Description
CustomerServiceAdvisor
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NearSalisbury|£27,000–£
30,000DOE|FullTime|OfficeBased
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Areyouarealpeoplepersonwholovesdeliveringgreatcustomerservice?
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Do you enjoy being busy, solving problems and making sure customers have a brilliant experience from the moment they first get in touch?
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WearerecruitingaCustomerExperienceforasuccessfulandgrowingleisureandexperiencesbusinessbasednearSalisbury.
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Thisisn'
tatraditionaladminpositionwhereyou
'
llspendyourdayquietlyprocessingpaperwork.
You'
llbeattheheartofthecustomerjourney,speakingtocustomerseveryday,helpingwithbookings,answeringquestionsandsortingouttheoccasionalproblem.
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You'
llneedtobeorganisedandaccurate,butjustasimportantly,you
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llneedtoenjoytalkingtopeople.
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TheRole
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Workingaspartofafriendlyandenergeticteam,you
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llsupportcustomersfromtheirinitialenquirythroughtobookingandbeyond.
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Yourdaywillinclude:
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Handlingincomingcustomerenquiriesbyphoneandemail
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Helpingcustomerswithbookings,amendmentsandgeneralquestions
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Deliveringawarm,friendlyandprofessionalcustomerexperience
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Takingownershipofqueriesandseeingthemthroughtoresolution
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Processingbookingsandpayments
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Keepingcustomerandbookinginformationaccurateanduptodate
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UpdatingCRMandinternalsystems
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Followingupwithcustomerswhererequired
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Supportingvoucherandgiftingadministration
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Assistingwithstockcontrolforproductsavailabletocustomers
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Workingcloselywithsales,marketingandoperationalcolleagues
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Helpingidentifywaystomakethecustomerjourneyevenbetter
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WhoAreWeLookingFor?
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Youmightcurrentlyworkincustomerservice,retail,hospitality,travel,leisure,events,salessupportorabusybookingenvironment.
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Previousexperienceisgreat,butwe
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reequallyinterestedinfindingpeoplewiththerightattitudeandpersonality.
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You'
llprobablydescribeyourselfassomeonewho:
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Genuinelyenjoystalkingtocustomers
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Buildsraporteasily
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Isfriendly,confidentandapproachable
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Takesownershipratherthanpassingproblemson
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Remainscalmwhenthingsgetbusy
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Hasexcellentattentiontodetail
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Canjuggleseveralthingsatonce
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Thinksontheirfeetandlooksforsolutions
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Isempatheticandunderstanding
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IscomfortableusingIT,emailandCRMsystems
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Enjoysbeingpartofateam
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Bringsplentyofpositiveenergytowork
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ExperienceusingbookingorCRMsystemsanddealingwithcustomercomplaintsormorechallengingsituationswouldbeparticularlyuseful.
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What'sInItForYou?
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You'
llbejoininganestablishedandgrowingbusinessoperatinginanexciting,customer
-focusedsector.
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You'llreceive:
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£27,000–£
30,000salarydependingonexperience
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Opportunitiesfordevelopmentandprogression
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Friendlyandsupportiveworkingenvironment
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Companypension
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Companyevents
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Casualdress
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Staffbenefits
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Freeon-siteparking
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Thisisanoffice-
basedrolenearSalisbury,working37
–
40hoursperweek.Duetothenatureofthebusiness,theshiftpatternwillincludesomeweekendworking.
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If you're looking for a customer focused role with plenty of variety, where you'll be trusted to take ownership and make a genuine difference to someone's experience, we'd love to hear from you.

📌 Zst34102 Customer Service Advisor, Salisbury £27-30K Pa (Adelaide)
🏢 Zest4Talent
📍 Adelaide