Job Description
You will oversee the day-to-day administration operations of our Forest Hill clinic, working closely with the therapy team to ensure the clinic runs efficiently and families receive a high level of service.
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Key responsibilities
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Take overall responsibility for the smooth and efficient running of all Administration operations.
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Lead, mentor and support the Administration team, including rostering and delegation of tasks.
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Oversee weekly scheduling, bookings, rescheduling and proactive filling of cancelled appointments.
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Manage billing, payment reconciliations, accounts receivable and outstanding accounts.
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Oversee NDIS claims, service bookings, patient intake forms and key administration processes.
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Ensure client records, communication and outstanding issues are accurately maintained in our system.
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Identify and implement process improvements to increase efficiency and enhance the customer experience.
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Work closely with therapists and clinic leadership to resolve issues, maximise productivity and support the smooth delivery of therapy services.
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About you
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3+ years' experience in a similar administration management role, preferably in healthcare.
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Proven experience managing day-to-day Administration operations and ensuring efficient and effective administrative processes.
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Proven experience leading, mentoring, training and developing team members.
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Robust experience in scheduling, billing, payment reconciliation and accounts receivable.
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NDIS experience is highly desirable.
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Excellent communication, organisation and time-management skills, with strong attention to detail.
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A customer-focused approach with the ability to build strong relationships with families, therapists and colleagues.
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Current Working with Children Check, Police Check, CPR and First Aid certificates, plus a commitment to NAPA's values of LOVE, HOPE, GROW and SHARE.
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About us
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At NAPA Centre, we provide world-renowned paediatric therapy services that embrace each child's differences and help them overcome their unique challenges. At NAPA, you'll be part of a genuinely supportive team where the work you do makes a real difference in the lives of children and their families.
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A friendly, supportive and experienced national Administration team.
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Genuine career development and progression opportunities.
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Monday–Friday clinic hours.
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A fun and social culture with team activities, lunches, treat days and competitions.
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Monthly wellness vouchers.
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24-hour Employee Assistance Program.
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Birthday gift cards.
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📌 Admin Manager (Victoria)
🏢 NAPA CENTRE
📍 Victoria