Clinical Nurse Consultant - Patient Experience Clinical Lead
CNC | Permanent Versatile Full-Time | $140,632 - $152,685
This is a unique opportunity to lead and improve the way Mental Health, Addictions, Custodial Health and Statewide Services (MHACHSS) responds to consumer feedback and complaints. You'll play a key role in turning patient feedback into real service improvements, helping ensure concerns are addressed quickly, fairly and with a person-centred approach.
Working across a diverse range of services, you'll coordinate complaint management activities, support high-quality responses to consumer concerns and work closely with the Consumer Liaison Office to achieve positive outcomes for patients, consumers and families.
About West Moreton Health
West Moreton Health is one of Queensland's most diverse and rapidly evolving health services, delivering health care to over 300,000 people across Ipswich, Boonah, Gatton, Laidley, and Esk.
We provide preventative and primary healthcare services, ambulatory services, acute care, sub-acutecare, oral health, mental health and other specialised services, including prison and youth detention health services,and alcohol and other drugs services to the region.
At West Moreton Health, our employees apply our shared values to every aspect of their work. This helps make sure our workplaces are effective, inclusive and empower our employees to reach our goals.
As a Child Safe Organisation, at West Moreton Health:
We prioritise children and young people being seen, heard, and safe in every interaction.
We create inclusive environments where the voices and needs of children and young people are valued and respected.
We believe safeguarding is shared responsibility, upheld by every member of our organisation.
Come and join a connected team of over 6,000 professionals delivering compassionate, community-based care across the West Moreton region.
To read more on what it's like to work for West Moreton Health:
What it's like to work with us | West Moreton Health
About the role




This position will be an integral part of the Mental Health, Addictions, Custodial Health and Statewide Services (MHACHSS) service support team providing dedicated oversight and coordination of patient feedback, complaints and consumer experience activities. The role will provide a consistent, high-quality approach to complaints management across MHACHSS, ensuring matters are managed in a timely, person-centred and responsive manner.
About you
Our ideal candidate will be someone who can demonstrate the following:
Demonstrated advanced capability in stakeholder consultation and engagement, employing highly developed oral communications and highly effective interpersonal skills of consultation, negotiation, conflict resolution and relationship management that influence effectively and achieve desired outcomes.
Demonstrated commitment to providing a high level of expertise to deliver safe, least restrictive, recovery orientated and person-centred care to consumers within complex care environments.
Demonstrated ability to work as part of a multidisciplinary team.
Demonstrated ability to be accountable for outcomes and the achievement of performance targets relevant to the position.
Mandatory Requirements:
Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. *****
Why choose us
Purposeful work that makes a meaningful impact in one of Queensland's fastest-growing regions.
Professional development including mentorship, paid study leave, simulation training and research opportunities.
Career pathways with support to step into senior roles and leadership.
Wellbeing supports including peer networks, flexible work options, EAP and dedicated mental health programs.
Competitive benefits including salary packaging and up to *****% super.
A lifestyle you'll love in a region that blends rural charm, natural beauty and city convenience.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.
#J-*****-Ljbffr

📌 Clinical Nurse Consultant - Patient Experience Clinical Lead (Queensland)
🏢 Queensland Health
📍 Queensland