Lead daily restaurant operations, ensuring service standards are consistently met or exceeded. Create a welcoming and qualified dining experience for all customers.
Key responsibilities
Manage reservations, seating plans, and service flow to optimise customer satisfaction
Handle guest feedback, complaints, and service recovery professionally and promptly
Ensure restaurant presentation, cleanliness, and ambience meet restaurant standards at all times
Recruit, train, roster, and supervise restaurant staff
Lead by example with a hands-on approach during service periods
Conduct pre-shift briefings and ongoing coaching
Manage labour costs, staff productivity and rosters within budget
Monitor stock levels, food and beverage costs, wastage and financial transactions
Plan menus and menu offering in consultation with the Head Chef
Ensure dining facilities comply with food safety, RSA, WHS and other applicable regulatory requirements
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📌 Restaurant Manager (Emerald)
🏢 Room 9 Food & Beverage Bar
📍 Emerald