Job Description
Western Work Force – Sydney Northern Suburbs NSW
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Our client is a leading company and is proud to be a market leader in the supply and distribution of high-quality IT services throughout Australia. Due to continued growth, they are looking to appoint an IT Support Technician -Level 1 team member on a full-time contract basis to provide IT support, applications install, troubleshooting
networking/connectivity
issues and administrative services to our client.
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Key Responsibilities and Duties Include:
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Answer incoming support calls and provide resolution within SLA using our client's call logging system.
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User administration, support and management of Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications.
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Desktop and Laptop SOE deployment, support, and repair.
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Administration and support or various peripheral devices.
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Handheld Device deployment and support (including smartphones and other IOS devices).
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Application installation, upgrades, configuration, and support.
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Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL,



Fibre, NBN).
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Organising warranty and repairs for faulty devices.
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Purchasing, stock and asset management using our asset management system.
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Other ad hoc duties as required.
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Key Skills, Experience and Qualifications Required:
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Previous experience working in a similar role.
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Qualifications in IT or relevant are desirable.
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Familiar with using JD Edwards, MS Office 365, MS Exchange Online, MS Teams and other applications.
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experience in connectivity issues -Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN.
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Strong communication and client management skills.
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Motivated with a desire to succeed.
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Ability to work well under pressure.
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Current Australian Drivers Licence.
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What Our Client Offers:
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Monday to Friday position, full-time hours.
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Exciting, challenging and rewarding position.
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Excellent working conditions.
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Valuable team environment with a strong company culture and values.
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📌 It Support Technician - Level 1 (New South Wales)
🏢 Western Work Force
📍 New South Wales