Company Description
Discover Sofitel Sydney Wentworth – Where Heritage Meets Up-to-date Luxury
Following an extraordinary transformation, Sofitel Sydney Wentworth has entered a new era of luxury.
As Sydney's first international five-star hotel, we blend heritage, elegance and contemporary sophistication to create exceptional experiences for guests from around the world.
At the heart of this experience sits Club Millésime — our exclusive executive lounge offering personalised service, bespoke experiences and elevated hospitality for our most valued guests.
We are seeking a skilled and guest-focused
Receptionist
to deliver exceptional service within our luxury Club Millésime space.
As a
Club Millésime Receptionist
, you will warmly welcome guests, ensure every interaction reflects Sofitel's luxury standards, and help create memorable experiences while supporting operational excellence.
Job Description
Create exceptional first and lasting impressions
for every guest through warm, personalised, and professional service.
Deliver memorable luxury experiences
that embody Sofitel's Art de Vivre and Club Millésime's exclusive offerings.
Anticipate and exceed guest expectations
by recognising individual preferences and responding proactively to their needs.
Build meaningful guest relationships
that foster loyalty, trust, and a strong emotional connection with the brand.
Champion operational excellence
through attention to detail, efficiency, and consistent service standards.
Collaborate seamlessly with hotel departments
to ensure a flawless and personalized guest journey from arrival to departure.
Manage guest arrivals, departures, and lounge access in accordance with hotel procedures.
Qualifications
Previous experience in a luxury hotel,



hospitality, guest service, or front office role preferred.
Excellent communication and interpersonal skills with a passion for delivering exceptional guest experiences.
Professional presentation and a warm, welcoming personality.
Strong organisational skills and the ability to multitask in a fast-paced environment.
Ability to handle guest requests and resolve concerns with professionalism and discretion.
Proficiency in Microsoft Office and hotel property management systems (Opera experience preferred).
Flexibility to work a rotating roster, including weekends and public holidays.
Current RSA.
Fluency in English; additional languages are an advantage.
Additional Information
Why Join Sofitel Sydney Wentworth?
We value our people and offer:
Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
Career development opportunities within a globally recognised luxury hospitality brand
Ongoing learning and development, working alongside industry leaders
A complimentary hotel stay package to celebrate your work anniversary
Free 24/7 access to our Employee Assistance Program for confidential wellbeing support
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full working rights in Australia are required for this role.
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📌 Receptionist - Club Millesime (Sydney)
🏢 Accor Hotels
📍 Sydney