Are you passionate about developing people and improving outcomes for people with disability?
St. Giles is seeking a Frontline Practice Leader to lead the development, mentoring and coaching of our Disability Support Workers to deliver exceptional person-centred support across our Supported Independent Living (SIL) and Community Services programs.
This role is ideal for an experienced disability professional who enjoys working alongside teams, building capability, and ensuring clients receive high-quality, person-centred support that enables them to thrive.
About the Role
As a Frontline Practice Leader, you will be the key link between frontline support teams and operational leadership.
You will spend time both in the field and behind the scenes, mentoring and supporting staff to deliver safe, effective and person-centred services.
This is an excellent opportunity for an experienced support qualified looking to expand their leadership capability while remaining connected to frontline service delivery.
You will provide practical coaching and guidance, facilitate training, monitor service quality, and drive a culture of continuous improvement across our SIL and Community services.
What You'll Be Doing
Providing day-to-day leadership and support to Disability Support Workers
Coaching and mentoring staff to build confidence, skills and capability
Working alongside teams in client's homes and community settings to model best practice support
Supporting onboarding, induction and ongoing development of staff
Identifying training needs and facilitating learning opportunitiesnium
Monitoring service quality, documentation and compliance with NDIS Practice Standards
Assisting with client reviews, support planning and service improvements
Supporting the implementation of positive behaviour and person-centred approaches
Building strong relationships with clients, families,



guardians and stakeholders
Contributing to incident management, risk identification and continuous improvement initiatives
Participating in the after-hours on-call roster
About You
You are a passionate leader who enjoys helping others succeed.
You can build positive working relationships, provide constructive coaching, and maintain a strong focus on participant outcomes.
You'll bring:
Experience in disability, community services, aged care or a related field
Demonstrated ability to lead, coach and mentor staff
Strong understanding of person-centred practice and client choice and control
Experience supporting people with complex support needs
Sound knowledge of NDIS quality, safeguarding and compliance requirements
Strong written and verbal communication skills
Excellent organisational and problem-solving abilities
A collaborative, accountable and positive approach to leadership
Ability to provide constructive feedback and performance coaching
Demonstrated ability to influence positive practice change
Experience mentoring less experienced staff
Certificate III in Individual Support, Community Services or equivalent experience
Current First Aid and CPR certification
Current Driver Licence
NDIS Worker Screening Check and Working with Vulnerable People Registration
Medication Endorsement (or willingness to obtain)
Why Join St. Giles?
At St. Giles, our mission is to enable people to thrive.
We are committed to developing our people and creating an environment where clients and employees can achieve their goals.
You'll have the opportunity to make a genuine difference every day by supporting staff to deliver exceptional outcomes for people living with disability.
Applications will be reviewed as they are received, and interviews may be conducted throughout the advertising period.
Applications Close: 9am, Monday 5 October ****
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📌 Frontline Practice Leader (Launceston)
🏢 StGiles
📍 Launceston