HVAC Technical Customer Support Specialist | Step Into an Office-Based Role
Multiple locations — Sydney, Brisbane, Adelaide, Melbourne or Perth
Stay connected to field and workshop environments while building your technical
Combine technical support, troubleshooting, warranty and service operations
Multiple locations — Sydney, Brisbane, Adelaide, Melbourne or Perth
Stay connected to field and workshop environments while building your technical
Combine technical support, troubleshooting, warranty and service operations
GENERAL AUSTRALIA (formerly Fujitsu General Australia) - A leading supplier of air conditioning solutions.
About General Australia
GENERAL AUSTRALIA is a leading supplier of air conditioning solutions.
At General Australia, we're not just a leading supplier of air conditioning solutions — we're your partners in creating perfect climates.With a strong focus on research and manufacturing, we deliver world-class air conditioning products that represent the pinnacle of innovation and performance.
Our range is a testament to versatility and style, offering cost-effective solutions for every need, whether you're cooling a cosy home or a bustling business.Our lineup includes sleek, designer options that seamlessly blend with modern interiors, proving that functionality and aesthetics can go hand in hand.
But we don't stop at delivering top-notch products.
Our commitment extends to providing unparalleled service through a robust network of offices, warehouses, and service technicians located in every major capital city across Australia.We're driven by a simple goal: to be Australia's Favourite Air.
That means going beyond being a leading air conditioning brand — it means being the best company to work with, ensuring every interaction is marked by quality, reliability, and exceptional customer care.
When it comes to teamwork, we turn every challenge into success — PRESTO — because together, with a little magic, we're unstoppable.




HVAC Technical Support Specialist - Get off the tools while using your expertise!
Established global organisation
Amazing culture, great training and employee perks
Supportive team with strong leadership
Technical Support | Refrigeration & Air Conditioning | Multiple Australian Locations
What's on offer
National opportunity — work from an office in Sydney, Brisbane, Adelaide, Melbourne or Perth
Flexible working hours — typically 9am–5pm or 8am–4pm, with earlier/later options available
Technical role combining customer support, product knowledge and problem-solving
Opportunity to stay connected with field and workshop environments
Exposure to training, service operations and product development
Opportunity to work with service agents, dealers, contractors and internal teams
Variety across technical support, warranty, spare parts and service operations
About the Role
Love solving technical problems and helping people find the right solution?
This is an prospect to put your refrigeration and air-conditioning expertise to work in a role that goes beyond traditional technical support.
You'll provide technical advice to customers, service agents and internal teams while staying connected to the products through field, workshop and service exposure.
You'll also have the opportunity to contribute to training, warranty support, service processes and product feedback — giving you plenty of variety and ways to use your industry knowledge.
Key Responsibilities
Provide technical advice and support to trade and retail customers




Assist with customer complaints and technical enquiries
Support service agents with repairs and service requirements
Assist with warranty claims, warranty parts and labour claims
Support spare parts personnel with technical information and order requirements
Attend service calls and commissioning activities for training
Assist in the workshop where required
Provide limited product installation support
Assist with developing training materials and training service agents
Keep product and technical knowledge up to date
Prepare service reports and provide feedback on product issues
Assist with developing service procedures and processes
Support field service claims and spare parts orders
Identify and report persistent or unusual technical issues
About You
Refrigeration and Air Conditioning trade qualifications
Current ARCtick licence
Supervisors or Contractors licence
Customer service experience
Relevant industry and field experience
Strong technical and product knowledge
Good computer skills
A logical and practical approach to problem solving
Strong communication and relationship-building skills
A genuine customer focus
The ability to work collaboratively as part of a team
A First Aid certificate, driver's licence and people management experience would also be desirable.
Why Join?
If you enjoy variety and want to keep building on your technical expertise, this role gives you the opportunity to work across more than just one area of the business.
You'll combine technical support, customer service, service operations, training and product development, while staying connected to the practical side of the industry.
And with offices across Sydney, Brisbane, Adelaide, Melbourne and Perth, there's flexibility around where you can be based, along with some flexibility around your working hours.
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📌 Hvac Technical Customer Support Specialist | Step Into An Office-Based Role (Sydney)
🏢 Katz Recruitment
📍 Sydney