Job Description

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We are seeking a knowledgeable and hands-on Practice Manager to lead our reception and nursing teams, support our GPs and oversee the efficient, compliant and sustainable operation of the practice. This is a varied, autonomous role with genuine scope to influence the practice.

Key responsibilities /n

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- Lead the day-to-day operations of the established General Practice

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- Lead reception and nursing teams

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- Support our GPs

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- Oversee productive, compliant and sustainable operation of the practice

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- Support GPs and staff in managing change

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- Translate complex regulatory or program requirements into clear, workable processes

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- Lead meaningful operational and quality improvements

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About you /n

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- Experienced Practice Manager

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- Strong operational and people-management skills

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- Proactive and commercially aware

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- Knowledgeable and hands-on

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- Confident supporting GPs and staff

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- Experience with Best Practice software, Cubiko, Primary Sense

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- Practical problem-solving skills

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- Open communication and positive, can-do attitude

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- A supportive transition and handover from current Practice Manager

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- A close-knit and experienced team

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- A workplace focused on quality care rather than high-volume medicine

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- The opportunity to lead meaningful operational and quality improvements

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- Supportive GPs and staff who value collaboration and continuity of care

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About us /n

Mudgeeraba Family Medical Centre is a long-standing mixed billing general practice committed to providing high-quality, patient-centred healthcare through longer appointments, continuity of care and meaningful patient relationships. Our GPs have a diverse range of clinical interests, and we maintain a strong focus on education, mentoring and professional development.





Responsibilities /n

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- Lead the day-to-day operational management of the practice

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- Support GPs, nurses and reception staff while maintaining a strong focus on quality care, continuity and sustainable practice operations

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- Coordinate GP and registrar recruitment activities

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- Promote the practice model, clinical autonomy and opportunities for GPs to develop special interests

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- Lead RACGP Standards compliance and accreditation preparation

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- Develop, maintain and implement practice policies and procedures

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- Oversee infection prevention and control, workplace health and safety, risk management and data integrity

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- Coordinate clinical and administrative audits and quality-improvement activities

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- Implement Medicare and general practice program changes, including MyMedicare and GP Chronic Condition Management Plan requirements

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- Oversee billing workflows, HPOS and PRODA processes, third-party claims and relevant practice communications

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- Provide practical guidance and education to GPs and staff regarding billing, workflow, policies and regulatory changes

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- Oversee operational budgets, banking, debtor management, stock ordering and general financial administration

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- Review suppliers, services and operating costs to identify efficiencies and value

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- Evaluate and implement practice technology, systems and workflow improvements

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- Oversee practice communications, service promotion and GP recruitment marketing

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- Manage facilities, room use, stock, suppliers, contractors and operational disruptions

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- Maintain effective relationships with patients, GPs, specialists, pharmacies, pathology and radiology providers, suppliers and other stakeholders

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- Troubleshoot operational, administrative, staffing and technology issues as they arise

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📌 Experienced Practice Manager (Gold Coast)
🏢 Duramind
📍 Gold Coast