Our team is growing and we are on the lookout for a Client Services Consultant to join our team and work as part of our Outbound Call Centre located in Ringwood. This is a Casual position. And we are looking for minimum 3 days availability between Monday & Thursday, with Monday & Tuesdays a requirement.
/n
Working within our National Client Care team you are the first person that a client meets in their legal journey. It is vital that our team members are great listeners, solid communicators and above all empathetic and caring – ensuring that we create a connection with our possible clients.
/n
If you are someone who loves customer service and the opportunity to work in a contact centre environment, then this role could be for you.
/n
Your duties and responsibilities will include:
/n
Generating appointments for Lawyers with Clients
/n
Managing and ensuring an effective resolution of all prospective and existing client enquiries
/n
Following up of all prospective client enquiries and assist in handling any objections
/n
Maintaining a superior level of client service, including both inbound and outbound calls
/n
Ensuring that callers that do not become clients are referred to the appropriate services when Slater and Gordon cannot assist
/n
Ensuring solicitors receive accurate information of prospective clients and their matters
/n
Ensuring all information recorded in relation to prospective and existing clients is accurate
/n
Ensuring all client information is treated in a professional and confidential manner
/n
Accurately query and record prospective client information to meet the business needs of Slater and Gordon including referral and marketing sources
/n
Maintaining an awareness of all key changes to legislation and issues affecting practice areas and subsequent screening criteria
What are we looking for? /n
Our team is growing and we are on the lookout for a Client Services Consultant to join our team and work as part of our Outbound Call Centre located in Ringwood. This is a Casual position. And we are looking for minimum 3 days availability between Monday & Thursday, with Monday & Tuesdays a requirement.
/n
Working within our National Client Care team you are the first person that a client meets in their legal journey. It is vital that our team members are great listeners, strong communicators and above all empathetic and caring – ensuring that we create a connection with our possible clients.
/n
If you are someone who loves customer service and the opportunity to work in a contact centre environment, then this role could be for you.
/n
Your duties and responsibilities will include:
/n
/n
- /n
Generating appointments for Lawyers with Clients
/n
/n
/n
- /n
Managing and ensuring an effective resolution of all prospective and existing client enquiries
/n
/n
/n
- /n
Following up of all prospective client enquiries and assist in handling any objections
/n
/n
/n
- /n
Maintaining a superior level of client service, including both inbound and outbound calls
/n
/n
/n
- /n
Ensuring that callers that do not become clients are referred to the appropriate services when Slater and Gordon cannot assist
/n
/n
/n
- /n
Ensuring solicitors receive accurate information of prospective clients and their matters
/n
/n
/n
- /n
Ensuring all information recorded in relation to prospective and existing clients is accurate
/n
/n
/n
- /n
Ensuring all client information is treated in a professional and confidential manner
/n
/n
/n
- /n
Accurately query and record prospective client information to meet the business needs of Slater and Gordon including referral and marketing sources
/n
/n
/n
- /n
Maintaining an awareness of all key changes to legislation and issues affecting practice areas and subsequent screening criteria
/n
What will you bring? /n
We are looking for candidates who are proactive, love customer service, and are confident on the phone speaking with potential new clients - with the view to make appointments with our legal teams.
/n
No legal experience is necessary. Full training will be provided (3-4 week training component).
/n
To be successful you will need to demonstrate:
/n
/n
- /n
Great customer service skills
/n
/n
/n
- /n
Tech savvy. Someone that can use multiple computer systems at the one time, whilst recording information when speaking with a client
/n
/n
/n
- /n
Inbound or Outbound calling experience within a Contact Centre environment, converting leads (highly desirable)
/n
/n
/n
- /n
An excellent communicator and listener
/n
/n
/n
- /n
A creative thinker who enjoys problem solving
/n
/n
/n
- /n
Resilient and comfortable with the pressures of a busy call centre environment
/n
/n
/n
- /n
Someone who loves a challenge and motivated by individual and team goals
/n
/n
/n
- /n
Working in a fun, positive team environment
/n
/n
#J-18808-Ljbffr
📌 Client Services Consultant (Ballarat)
🏢 Slater and Gordon Lawyers
📍 Ballarat
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.