Make the move. Make a difference.

Keep healthcare moving.

Help deliver a positive healthcare experience for children and their families. As an Administration Officer (Referrals Paediatrics), you will coordinate outpatient referrals, manage clinic appointments and waitlists, and maintain accurate patient records. Working within a busy and supportive team, you will provide high-quality administrative and customer service support that contributes to timely access to paediatric services and the delivery of secure, effective care.

COMPASSION | ACCOUNTABILITY | INTEGRITY | RESPECT

About us:

The Scheduled Care Unit (SCU) is a centralised service responsible for the coordination and management of outpatient referrals and appointments across Cairns and Hinterland Hospital and Health Service. Working closely with clinicians, general practitioners and patients, the SCU supports timely access to specialist services and contributes to the delivery of high-quality, patient-centred care across Far North Queensland.

Our values were developed by our staff, patients and community. They guide our work and actions every day. Our staff are part of the community we serve. We believe that we can improve health outcomes by involving our community in the planning and evaluation of their local health services.

About your opportunity:

In this position you will....

- Assist all staff in the work area and develop a highly compatible and supportive working team, whilst demonstrating effective communication skills, empathy, and understanding, in a patient focused environment.
- Provide general administrative support including ordering of stationery, answering phone enquiries, photocopying,



filing and faxing to enable health professionals and medical staff to meet their objectives and deliver services to patients and colleagues.
- Complete maintaince of electronic patient records in Smart Referrals, HBCIS, ieMR, Powerchart and ESM including the creation of new and the updating of existing registrations, as well as the collection of private & Ineligible patient details and creating Interpreter bookings.
- Act as primary point of contact for the clinic area when required including answering routine reception questions and phone calls whilst providing accurate information to clients, visitors and staff accessing the clinic area.

For more information about this role, please refer to the attached Role Description.

Using AI for your application? Read our Using AI in Recruitment guide for applicants.

Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.

What we offer:

Cairns and Hinterland Hospital and Health service offer a number of workplace benefits. Besides attractive remuneration, generous superannuation, salary packaging and career development opportunities, we value a healthy work/life balance that allows you take advantage of the sunshine, hiking tracks, swimming spots, reef and rainforest.

Learn what it's like to work with us, in an inclusive and supportive work environment.

Discover our dynamic and culturally diverse region through community and lifestyle.

Listen to what some of our staff have to say about working in our regions.

Visit our website to learn more about our hospitals and health centres.

📌 Administration Officer (Referrals Paediatrics) - Cairns Hospital
🏢 Queensland Health
📍 Cairns