About us

Dentistry on George is a family-owned dental practice on George Street, Brisbane CBD. We're run by two dentists who are also the owners, and we offer general, implant, cosmetic and sedation dentistry under one roof. Most of our patients are busy city professionals who value valuable care and a practice that runs smoothly.

We're a small team with high standards, and we look after each other.

The role

You'll run our front desk and look after the patient journey from the first phone call. You're often the first and last impression a patient has of us, so this matters.

What you'll be doing:

- Managing the appointment book so the diary runs efficiently and the dentists' time is used well

- Being the first point of contact for patients – phone, email and in person

- Explaining treatment plans, fees and health fund rebates clearly

- Taking deposits and applying our booking and cancellation policies consistently

- Processing payments, health fund claims and daily reconciliation

- Following up recalls, unscheduled treatment and outstanding accounts

- Keeping an eye on everything across the front desk and fixing small issues before they become big ones

- Liaising with laboratories, specialists and suppliers

- Helping out our dental assistants when needed

About you

You're the kind of person who notices when an enquiry hasn't been followed up – and does something about it.





You're likely someone who:

- Has front desk experience in a dental or private healthcare setting

- Is genuinely warm and friendly – patients feel looked after from the first phone call

- Is comfortable holding a boundary kindly – asking for a deposit, applying a cancellation fee or saying no when needed

- Notices details others miss and follows things through without being reminded

- Can manage a busy desk calmly and takes ownership of their role

- Has experience with dental practice software (we use Praktika – a bonus, not essential)

What we offer

- 3–4 days per week, Monday to Thursday, 7:30am–4:30pm or 8:30am - 5:30pm, no weekends or late nights

- $32–$38 per hour + super, depending on experience

- A small, supportive team where your work is noticed

- A modern CBD practice close to public transport

- The chance to shape how our front office runs

How to apply

Please apply with your resume and a cover letter. In your cover letter, tell us about a time you had to enforce a policy – for example, a deposit or cancellation fee – with an unhappy patient. What did you say, and how did it turn out?

Applications without a cover letter answering this question won't be considered.

We're reviewing applications as they come in and looking for someone to start as soon as possible.

📌 Senior Dental Receptionist / Front Office Coordinator (Brisbane)
🏢 Dentistry on George
📍 Brisbane