About the role

We're not looking for our best salesperson. We're looking for someone who can build a team of them.

The Hader Institute of Education is seeking an experienced and passionate Sales Team Leader to join our team in Armadale, Melbourne. This full-time position gives you the opportunity to lead, motivate and develop a high-performing team of Career Advisors. Your success won't be measured by your own sales but by the growth of your team: their results, their confidence, and the experience they give every potential learner who contacts us.

Our Career Advisors help people make an important decision about their future. We want a leader who coaches their team to match each learner with the right course, knowing that exceptional learner experiences and strong sales results go hand in hand.

Key responsibilities

- Coach, mentor and develop your team through regular one-on-one sessions, call reviews and goal setting

- Build a positive team culture that promotes engagement, motivation and retention

- Monitor and drive team performance against key performance indicators (KPIs), including sales targets, call quality and compliance

- Identify training needs and coordinate development opportunities that lift the performance of the whole team

- Handle escalated learner enquiries and complaints, ensuring swift and fair resolution

- Maintain accurate records and provide regular reporting on team performance to senior management

- Drive continuous improvement in how your team operates

- Participate in the recruitment and induction of new Career Advisors

What we're looking for

- At least 2 years' experience leading a sales team in a contact centre environment





- A proven track record of improving the performance of the people you lead, not just your own

- Experience in call quality monitoring and coaching to improve team performance

- A history of meeting and exceeding team KPIs and performance targets

- Experience with contact centre management systems and customer relationship management (CRM) software

- Strong communication and interpersonal skills with the ability to build positive relationships

- Excellent problem-solving skills and the ability to handle challenging situations with professionalism

- Experience in education sales is a bonus, but not essential

What we offer

At the Hader Institute of Education, we are committed to creating a supportive and inclusive workplace where our team members can thrive. We offer a market-competitive salary package based on experience, ongoing professional development, and a genuine pathway for leaders who want to grow with us. We believe in celebrating the wins and learning from the losses, and our culture values respect, innovation, continuous learning and employee wellbeing.

About us

The Hader Institute of Education delivers high-quality training to students and professionals, helping them achieve their career goals. We believe the right course can change someone's career, and we hold ourselves to high standards in helping every learner find it. We're equally committed to our people: supporting their development and building a workplace where everyone feels valued.

Apply now

If you get satisfaction from watching your team hit their targets and grow as individuals, we'd love to hear from you.

Please submit your CV and a short cover letter telling us about a time you helped someone on your team significantly improve their performance.

📌 Team Lead (Armadale)
🏢 HADER INSTITUTE OF EDUCATION
📍 Armadale