- Providing technical support and resolving hardware, software, network, server, system, and cloud-related issues across the businesses.

- Administering and supporting Microsoft 365, Active Directory, Group Policies, Windows environments, user accounts, permissions, and business applications.

- Building, implementing, monitoring, and maintaining computer networks, servers, systems, and related infrastructure across all businesses.

- Managing and monitoring network infrastructure to ensure ongoing performance, reliability, availability, and security.

- Managing the lifecycle of IT assets, including deployment, configuration, upgrades, replacement planning, inventory control, and decommissioning of equipment.

- Diagnosing and resolving network and infrastructure issues, including DNS, DHCP, VPN, wireless connectivity, and related services.

- Developing and maintaining technical documentation, including system configurations, network diagrams, project plans, incident resolutions,



procedures, and maintenance processes.

- Configuring and managing network devices and services, including routers, switches, firewalls, wireless access points, VLANs, and site-to-site connectivity.

- Managing user access to student portals, learning management systems, ticketing systems, and other business platforms.

- Supporting IT projects, system migrations, infrastructure upgrades, cloud services, and implementation of recent technologies.

- Managing IT vendors, software licensing, subscriptions, warranties, and third-party technology services.

- Managing and maintaining payment gateways, EFTPOS systems, and associated integrations.

- Planning and implementing network upgrades, capacity improvements, segmentation, redundancy, and connectivity between business locations.

📌 Computer System and Network Engineer (North Strathfield)
🏢 ActiveTech
📍 North Strathfield