Normet is a global leader in technology solutions for underground mining and tunnelling. We deliver innovative equipment, services, and digital solutions that improve safety, productivity, and sustainability. We believe our employees are the heart and soul of our company, we aim to provide everyone with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences.

As one of our Spare Parts and Service Support Representative, you will play a vital role in supporting customers throughout the equipment lifecycle, coordinating parts and service activities, managing sales administration and reporting, and building solid relationships to deliver an exceptional customer experience.

We are seeking a proactive and customer-focused professional who can build strong relationships, coordinate with internal and external stakeholders, and oversee sales management, reporting, and after-sales support to drive customer satisfaction and business success.

You'll have the opportunity to travel throughout Australia, spending up to 50% of your time connecting with customers and supporting operations first-hand.

We are open to this role being based in Perth, Adelaide, Sydney or Brisbane.

Key responsibilities:

Sales and After-Sales Support

- Create and implement tailored after-sales support for Normet equipment, encompassing service agreements, recommendations for on-site spare parts management and suggested spares, as well as proposals for spare parts service kits, technical upgrades, and new technologies.

- On-site consignment stock management (when applicable) for spare parts and components

- Technical support and extended warranty offerings

- Training packages as an add-on to commissioning

- Management of used equipment sales and rental offerings





- Development and commercialization of SBL linked to EQ and GCCT where possible.

- Lead on-site review meetings (monthly/quarterly as needed), with regular site visits and interactions:

- Follow up on overdue parts orders, address technical inquiries, review equipment performance and identify upgrades and follow up on accounts receivable, as required.

Customer Relations and Account Management

- Work alongside the Key Accounts Manager and Service Sales Manager to manage major accounts

- Provide customer training on the Normet parts store and Link 1 programs

- Collaborate closely with the Equipment (EQ) Sales team throughout the sales process to identify future capital and after-sales opportunities

Sales Management and Reporting

- Maintain a robust service portfolio, including tracking leads and opportunities through CRM systems

- Ensure customer fleet data is accurate and up to date and provide regular monthly updates and reports on sales activities and progress toward targets

- Proactively identify opportunities to introduce EQ and GCCT business lines to support customers holistically

What we are looking for:

- 10+ years of equipment site sales experience in mining or civil industries

- Account Management experience with a proven track record of results, customer satisfaction and exceeding sales goals

- Trade or mining background or qualification in Sales/Business (desirable)





- Familiarity with mine site equipment management processes and customer site departments

- Experience with Normet equipment (desirable)

- Robust negotiation, communication, and presentation skills

- Experience with CRM systems and sales analytics tools

- Proficient in Microsoft Office Suite and ability to read CAD engineering drawings.

- To be considered for this opportunity, you must have full working rights in Australia, visa sponsorship is not on offer on this occasion.

- The successful candidate must be able to successfully complete a pre-employment medical and obtain a National Police Clearance before commencement.

What we offer

- Opportunity to join a renowned Global OEM and be part of an industry-leading team

- Competitive salary plus bonus plan

- Flexible work arrangements

- Join a dynamic and inclusive team dedicated to driving success and supporting employee growth

- Training and professional development including access to global training programs

- Employee Assistance Program, Rewards & Recognition, and Years of Service Programs.

Next steps

If you're looking for your next challenge and want to be part of a supportive, high-performing team, we'd love to hear from you.

Thank you for your interest in joining our team. While we carefully review every application, only shortlisted candidates will be contacted regarding the next stage of the recruitment process.

Direct candidates applications only – we are not seeking agency representation at this time.

Normet is an equal opportunity employer committed to creating a safe, inclusive, and supportive workplace. We value diversity and welcome applications from people of all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples.

Come and share your courage to shine with us!

www.normet.com

📌 Spare Parts and Service Support Representative (Midvale)
🏢 Normet
📍 Midvale