An exciting opportunity has become available for a Claims Operations Manager to join MIPS in Melbourne or Brisbane.

This is a pivotal role at the center of our Claims function, connecting strategy with day-to-day delivery and helping ensure our people, processes, data and external partners are working together effectively.

As Claims Operations Manager, you’ll oversee the operating rhythm of Claims, bringing together operational performance, governance and controls, reporting and insights, legal panel performance, workforce planning and continuous improvement. This is a hands-on opportunity for someone who enjoys getting into the detail, understanding what the data is telling them and turning those insights into meaningful action.

What You'll Be Doing

- Own the end-to-end operating rhythm of the Claims function, connecting operational delivery, governance, reporting and workforce requirements.
- Monitor claims volumes, workloads, service levels and operational performance, using data and insights to identify emerging issues and drive action.
- Strengthen the Claims control environment through effective governance, assurance, data quality and remediation of control gaps.
- Oversee internal, external and regulatory reporting, ensuring information is accurate, meaningful and supports effective decision-making.
- Manage the performance of legal panel firms and other third-party providers, including service, quality and spend.
- Lead continuous improvement initiatives that strengthen efficiency, quality, controls and member outcomes.
- Support the successful implementation and embedding of new processes, systems and ways of working, including training and maintaining SOPs and operational frameworks.
- Provide day-to-day people leadership and workforce planning to support capability, performance and operational continuity.
- Build strong partnerships across Claims, Risk & Compliance, Finance, Data and other areas of MIPS

About You





You’re an experienced claims or insurance operations qualified who understands how a complex operational function works end to end. You’re comfortable moving between the bigger picture and the operational detail and you’re someone who doesn’t just identify an issue, but takes ownership of what happens next.

You’ll bring:

- Demonstrated experience in claims operations, insurance operations or a similar regulated operational environment.
- Strong operational management capability, including workload, service level and performance management.
- Strong data literacy, with the ability to interpret reporting, identify trends and translate insights into practical action.
- A sound understanding of governance, risk and control frameworks.
- Experience managing third-party providers, ideally including performance, quality and spend management.
- Demonstrated experience leading and embedding process, system or operational change.
- People leadership experience, including performance management, coaching and workforce planning.
- Robust stakeholder management skills and the confidence to work effectively with operational teams, senior leaders and external partners.
- A practical, curious and action-oriented mindset, with a genuine drive to improve how things work.

Experience in medical indemnity isn’t essential. We welcome candidates from life insurance, general insurance and other complex claims environments who bring strong operational capability and are keen to apply their experience in a member-focused organisation.

At MIPS,



you’ll do meaningful work that helps protect healthcare professionals so they can focus on caring for others. As a not-for-profit organisation, we offer broad exposure across functions, genuine influence, direct access to leaders and the opportunity to shape your own growth from day one.

We believe you are more than just your job title. Our flexible, hybrid approach empowers you to work your way, with flexibility that respects your life, not just your diary. Wellbeing is woven into the rhythm of work, creating an environment where you can own your work, grow your career and feel good while making a real difference.

What We Offer

- Hybrid and flexible working arrangements that support the way you work best.
- One dedicated wellbeing leave day each year, in addition to your annual leave entitlements.
- Additional purchased leave to help you create the work-life balance that suits you.
- Paid volunteer leave so you can give back to your community.
- Opportunities to work remotely from anywhere in Australia for up to two weeks each year.
- Tailored career, leadership and talent development programs, plus access to Go1’s extensive library of online courses for personal and professional growth.
- Education assistance to support further study aligned with your role and career aspirations.
- Paid professional memberships and subscriptions.
- A year-round wellbeing program beyond an EAP, including complimentary seated massages, annual flu vaccinations, health and skin checks and wellbeing events designed to support you.
- Fresh fruit provided regularly in the office to keep you fuelled throughout the week.
- Novated leasing options and discounted health insurance.

Why MIPS? At MIPS, we protect healthcare professionals so they can focus on caring for others. Our ambition is to be an industry leader in member-first protection, advice and support.

We live by our values:

Working together | Have fun | Own it | Make a difference | Embrace challenge

#JoinMIPS

📌 Claims Operations Manager (Melbourne)
🏢 Medical Indemnity Protection Society
📍 Melbourne