Jonas Leisure delivers technology solutions that help recreation, aquatic, fitness, sporting and community facilities operate more effectively and create better experiences for their members and customers.

As we continue to grow and expand our next-generation VELEO platform, we are seeking a Customer Success Manager to build strong customer relationships, drive product adoption, and help customers realise long-term value from their technology investment.

This is an opportunity to join a market-leading software business where customer relationships are at the heart of everything we do.

About the Role

Reporting into the Customer Experience leadership team, you will own a portfolio of customers and act as their trusted advisor throughout their journey with Jonas Leisure.

You will proactively engage customers, understand their business objectives, identify potential risks and opportunities, and work closely with internal teams to deliver exceptional outcomes.

Success in this role comes from building solid partnerships, increasing customer engagement and retention, supporting the adoption of VELEO, and helping customers achieve measurable business value.

Key Responsibilities

- Managing and developing relationships across a portfolio of customers.

- Building trusted partnerships with key customer stakeholders and decision makers.

- Conducting regular business reviews, strategic check-ins and success planning sessions.

- Monitoring customer health, engagement, satisfaction and product utilisation.

- Identifying customers at risk and develop proactive retention strategies.

- Supporting customers through platform enhancements, upgrades and the adoption of VELEO.

- Identifying opportunities for account growth and collaborate with Sales on expansion opportunities.

- Working closely with Product, Support, Operations and Sales teams to deliver positive customer outcomes.

- Capturing and communicate customer feedback to help influence future product development.





- Maintaining accurate customer records and activity within CRM systems.

- Developing customer advocates, success stories and reference accounts.

- Contributing to the ongoing development of customer success practices and the overall customer experience.

About You

You are a relationship focused professional who enjoys working closely with customers and helping them achieve success.

You will bring:

- Experienced in Customer Success, Account Management, Customer Experience or Relationship Management.

- Strong communication and stakeholder management skills.

- A proactive and solutions-focused approach to customer engagement.

- Commercial awareness and a strong understanding of customer retention and growth.

- Excellent organisational skills with the ability to manage multiple priorities.

- Confidence engaging with senior stakeholders and decision makers.

- Strong technology aptitude and the ability to learn new software platforms quickly.

- Experienced using CRM platforms such as Zoho, Salesforce or HubSpot would be advantageous.

- This role requires regular travel to customer locations and industry events, therefore flexibility and availability for work related travel is essential.

Experience within software, SaaS, leisure, recreation, fitness, aquatic or membership-based industries will be highly regarded but is not essential.

Success in this Role

You will be measured on:

- Customer retention and satisfaction.

- Customer engagement and health outcomes.

- Product adoption and utilisation.

- Proactive management of customer risk.

- Growth opportunities identified across your customer portfolio.

- Overall customer advocacy and experience.

Why Join Jonas Leisure?

- Join a growing software business with a strong industry reputation.

- Play a key role in the evolution and adoption of our next-generation VELEO platform.

- Work with passionate customers who make a positive impact in their communities.

- Be part of a collaborative and supportive team environment.

- Opportunity to influence customer success strategy and contribute to future growth.

📌 Customer Success Manager (Sydney)
🏢 Jonas Leisure
📍 Sydney