UniLodge Customer Service Manager

The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels, with a footprint in every city in mainland Australia and New Zealand. Across our brands, we employ a diverse team of over 1200 employees who help us to achieve our vision, “To build inclusive communities for inspired living”.

We're on the look out for a customer service manager to join our team at UniLodge Melbourne City on a full time basis.

Essential skills and attributes include:

- A passion for people
- A reliable and honest work ethic
- Strong communication skills - verbal and written
- Excellent organisation and problem solving skills
- The ability to work autonomously and in a team
- Experience in providing hands‑on operational security and incident management in a residential setting will be beneficial
- Valid work rights in Australia
- First Aid & CPR (or willing to obtain)

Some responsibilities of the role will include:

- Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
- Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
- Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner.
- Ensure that accurate accounting of all resident related accounts for rental and sundries.




- Complete the check in and out process for our residents at the beginning and end of their tenancy.

WHY UNILODGE GROUP

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our students come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programmes, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.

Advantages with UniLodge:

- A refined and inclusive culture where individuality is respected and meaningful contribution is valued
- A genuine voice at the table, with opportunities to shape our future through engagement forums and Viva Engage
- A connected community, brought to life through curated team events, celebrations and social initiatives
- Exclusive travel privileges, with preferred rates across Essence Hotels & Apartment
- Rewarding referral recognition, with up to $1,000 for introducing exceptional talent to our growing teams.

Continue your career with UniLodge and contribute to our mission of building inclusive communities for inspired living.

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📌 Hr Contracts Coordinator - Service Desk & Compliance (Melbourne)
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