Customer Advocacy Specialist - Escalations & Resolution (Melbourne)

Customer Advocacy Specialist - Escalations & Resolution (Melbourne)

28 Sep
|
Qantas Group
|
Melbourne

28 Sep

Qantas Group

Melbourne

Jetstar is seeking a Customer Advocacy Specialist to manage escalated cases and act as the final escalation point within Jetstar. This Melbourne-based, 12‑month fixed‑term role requires handling high‑risk complaints, balancing customer outcomes with cost and risk, and collaborating across Legal, Airports, Commercial and Contact Centres.

The successful candidate will demonstrate robust written and verbal communication, experience with case management or reservation systems, and a proactive

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📌 Customer Advocacy Specialist - Escalations & Resolution (Melbourne)
🏢 Qantas Group
📍 Melbourne

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