This is Energizer Holdings, Inc. Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization - we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we're a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.

Position Summary

This position is a member of the International Contemporary Markets Supply Chain team. It includes monitoring our 3rd party logistic providers' performance, continuous improvements (carriers and customs brokers), support efforts to optimize freight costs and ensuring coordination of inbound / outbound flows and information and supporting daily operational tasks related to day to day engagement with 3PLs.

Responsibilities

- Stock reconciliation control in all 3PL plants in scope incl. controlling of KPIs related to stock accuracy
- Investigation and settlement of inventory differences at all 3PL plants in scope incl. root cause analysis and corrective actions to prevent from reappearance of discrepancies
- Stock verification, posting of necessary stock adjustments incl. among others scrap, request of necessary authorizations in line with ENR procedures
- SAP errors processing incl. EDI resolutions for inbound,outbound
- Participation and involvement in cycle count execution and ensuring cycle counts are performed in line with agreed procedures (this includes preparation eg. stock cleaning, reports, analysis )
- Analyzing & verifying Key Performance Indicators for warehousing and transportation in ANZ such as DIFOT, OTIF etc
- Verification of related cost invoices
- Control over inbound claims/supplier returns
- Creating the logistics cost POs as determined by line manager
- Participation in projects and initiatives leading to improvements in costs and services
- Ensure efficient info flow on inbounds between FF, customs agents and 3PL and support escalations related to this communication
- Manage and control inbound claims and supplier returns, errors solving and processing
- Additional tasks assigned by the employer

What we are looking for

Required Skills and Experience

- Excellent verbal and written communications skills
- Strong analytical skills and problem solving skills
- Very good knowledge of Excel
- 4 or more years of experience in in related areas (in supply chain / logistics) or equivalent education or combination of education and experience
- Team player with ability to work independently in a distributed work environment with flexibility to handle on-call responsibilities
- Ability to engage with 3PL to drive outcomes independently
- Attention to detail

Preferred Skills and Experience

- Bachelor degree diploma/ University degree
- MS Office
- knowledge of SAP would be an asset
- Experience with large multi-national consumer products company is an asset





Working Relationships

- 3PLs and carriers/Freight forwarders
- Modern Markets Logistics Team
- Customer services
- Supply Planning
- Finance, AP
- Other teams (eg. dedicated for projects

Work Environment

- Travel Requirements: max. 3- 5%

Come join us!

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post –

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.

About the Role

We are seeking an Ocean Freight Customer Service Representative to join our team. In this role, you will act as the primary day‑to‑day interface between Toll Global Forwarding and our customers, ensuring seamless, qualified service delivery. You will play a key part in meeting client and branch KPIs, managing expectations, and driving service excellence, while supporting profitability and innovation and ensuring full compliance with Toll policies and all legal requirements.

This position can be based in Adelaide, Brisbane, Sydney or Melbourne.

Key Responsibilities

- Manage client and stakeholder relationships, coordinating with internal and external teams to meet service expectations, provide timely updates, attend meetings, and deliver excellent customer service to support satisfaction and retention.
- Coordinate end‑to‑end shipment processing, ensuring timely and accurate execution that meets client requirements, Toll standards, legislative obligations, and cargo availability commitments.
- Ensure regulatory and compliance excellence, including adherence to ABF, AQIS, RACA, COR, quarantine directions, customs regulations, and broader safety and legal requirements.
- Oversee operational and financial controls, including monitoring shipping line issues (transhipment, detention, demurrage),



minimizing revenue leakage and unrecoverable costs, and escalating accounts receivable matters as required.
- Support client onboarding and implementation, coordinating SOP development, client implementation plans, and information management requirements in collaboration with CRM and cross‑functional teams.
- Drive continuous improvement and accurate system management, identifying process efficiencies, reducing touchpoints, improving service flow, and maintaining accurate job notes and billing information to capture revenue.

Key Skills and Experience

- Strong experience in global freight forwarding (operations and/or customer service), with solid understanding of transport markets, freight forwarding requirements, and regulatory frameworks.
- Highly effective communicator able to engage with clients, vendors, suppliers, and internal leaders; demonstrates collaboration, teamwork, and negotiation capability.
- Methodical and structured approach to work, with strong planning and analytical skills and the ability to meet time‑critical requirements.
- Proven ability to prioritise resources and workload to align job processing with client expectations across daily, weekly, and monthly schedules.
- Experience maintaining reporting systems to track shipment volumes, transaction events, and cargo movement status accurately.
- Resilient and outcome‑focused, consistently working toward achieving operational, service, and client satisfaction objectives.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry‑leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Australia and be prepared to undertake pre‑employment checks including a criminal history check and medical.

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