Arena Hotel at Chullora NSW is looking for a front office manager who thrives in a energetic environment, leads by example, and takes pride in delivering genuine hospitality. Flexibility is essential, as the role includes AM and PM shifts, including weekends and public holidays.

Key Responsibilities

- Oversee daily hotel operations as the Front Office Manager on Duty
- Stay calm under pressure, handle challenging situations professionally, and maintain strong attention to detail
- Transform guest concerns into positive outcomes and lasting impressions
- Maintain a friendly, enthusiastic, and professional presence at all times
- Proactively identify opportunities to elevate the guest experience and support a hands‑on service culture
- Undertake full responsibility for roster and payroll of the front office staff
- Undertake full responsibility for managing operating expenses and purchasing for the department
- Set Front Office budget, monitor profit & loss and cash handling throughout the year.




- Responds to reviews on all platforms Google Reviews and OTA platforms.
- Work closely with the housekeeping department to improve guest services.

Experience, Skills & Qualifications

- Previous Front Office leadership experience (a minimum of 3 years) is required
- Hotel-based Front Office leadership experience is essential for this role
- Strong understanding of Front Office operations, standards, and procedures
- Proficiency with Microsoft Office, RMS, RoomMaster, SiteMinder
- Full availability across weekdays, weekends, and public holidays
- Excellent time management, organisational skills, and attention to detail
- Outstanding personal presentation and communication skills
- Natural ability to build rapport with guests, contractors and team members
- A proactive, hands‑on leadership style
- Must possess full work rights in Australia

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📌 Front Office Manager At Arena Hotel Chullora (Sydney)
🏢 Arena Hotel
📍 Sydney