Christmas Seasonal: Administration and Gift Hamper Retail Assistant -

This is your opportunity to join a wonderful team at The Complete Basketcase for the upcoming Christmas season! We are a family-run gift hamper company located in Kensington, Victoria looking for a motivated, level-headed person to join us in a casual capacity for 30-35 hours per week from November through till X'mas. We are looking for someone to work Monday thru Friday.

We want to meet you if you have these skills:

Provide excellent customer service over the phone and via email

Ability to manage multiple tasks and stakeholders

Print and allocate online orders via shopify

Process phone and email orders

Make and dispatch gift hampers

Email or Use Suppliers online ordering system to make orders under direction from management

Process Invoices through Xero

Assist with generating new sales/gift ideas

Be responsible for tracking and following up any issues with gift deliveries

Manage customer expectations

We are looking for a person who:

Is enthusiastic, creative and innovative

High level of empathy to deal with difficult customer situations while being confident in interactions





Close attention to detail to accurately and efficiently complete tasks within set time frames

Successfully works as part of a team and can also work independently under the direction of the business owner

The Essentials:

Proven Customer Service Experience

Demonstrated office administration experience

Confidence to learn recent systems quickly

Experience with Excel and Word.

Ability to work on your feet for the entire shift and lift more than 5kg

Demonstrated high levels of enthusiasm, creativity, innovation and flexibility in previous work roles

Bonus Points

Experience with Shopify

Graphic Design

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- Do you have customer service experience?
- How many hours are you available to work per week?
- How many years' experience do you have in the retail industry?
- How many years' experience do you have as a Customer Service Receptionist?
- Do you have experience using Gmail?
- Which of the following Microsoft Office products are you experienced with?
- Do you have experience using Multi-Line Phone Systems?

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📌 Christmas Seasonal: Administration and Gift Hamper Retail Assistant - (Melbourne)
🏢 The Complete Basketcase Group
📍 Melbourne